Back to Browse Jobs
Policybazaar.com
Create a free account
One signup unlocks everything for this job:
- See your personalized profile match score
- See the skills this role is missing for you
- Apply to this job and track your application
- Generate an AI cover letter for this role
Hyderabad · On-site · 6-9 Yrs · Oct 30
2 open roles1 posted in 7d2 in 30d
Hiring: Customer support and operations
Job description
Overview
Key Responsibilities
Responsibilities
- Manage and lead customer service teams to achieve operational targets.
- Monitor and control attrition and shrinkage.
- Handle inbound and outbound calling operations.
- Track key performance metrics, including AHT, CSAT, and service quality.
- Drive team productivity, process efficiency, and customer satisfaction.
- Conduct performance reviews and support team development.
- 6+ years of relevant experience.
- Strong team-handling experience.
- Customer service experience is mandatory.
- Hands-on experience in attrition and shrinkage management.
- Experience in both inbound and outbound calling.
- Strong understanding of AHT, CSAT, and operational KPIs.
- Proficiency in a regional language is mandatory.
Strengthen your match score
Free PRACTICE assessments add verified skill signals that can boost how roles rank for you — optional, not required to browse or apply.
Sign up — start free PRACTICE →Want match scores and deeper insight? Create a free candidate profile
Job application FAQ
Last updated 6 November 2026
- How do I apply for Assistant Manager Customer Support at Policybazaar.com?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Policybazaar.com may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Assistant Manager Customer Support role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Assistant Manager Customer Support remote or on-site in Hyderabad, Telangana?
- This listing is marked on_site with location Hyderabad, Telangana. Confirm details on the job description before applying.
- What skills matter for this Assistant Manager Customer Support role at Policybazaar.com?
- This is a mid-level Assistant Manager Customer Support role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.