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Hyderabad · On-site · 6-9 Yrs · Oct 25
1001 to 5000 Employees · Hyderābād, India
4 open roles0 posted in 7d4 in 30d
Work-life balance 3.7Compensation & benefits 3.9Culture & values 3.8
Hiring: Engineering, Customer support and operations
What employees say
+ Food, Cab, Events, Vendiman, leaves
− Nano Management, Office politics, favouritism
More reviews on the company profile.
Interview experience · Developer Executive
I went through couple of rounds. First round was with HR on the next coming rounds. I went through second round technical one. Was asked basic questions on js. But the response from them was very slow.
Average difficulty · India · 37 reports
More interview insightsJob description
Overview
As a Technical Product Consultant, you act as the critical bridge between global frontline support [across PTGSB segments], Product Engineering, and Center of Excellence (CoE).
Responsibilities
- In addition to consults from the frontline support, the Technical Product Consultant will also handle escalations from the Sales team to resolve high priority tickets. You will also support new product launches (Closed and Open Beta) from resolving technical issues for clients, creating new content for launches, and capturing and disseminating knowledge gained on new features to the broader team across GOC and partners.
- You are responsible for resolving the most critical technical consults, architecting the knowledge management framework for new product launches (Beta), and upskilling GOC and partner teams to ensure high-quality support. You don't just solve problems; you perform root-cause analysis to implement long-term fixes that improve the product for everyone.
- Advanced Technical Resolution: Act as the final point of escalation for the most critical and complex technical consults, ensuring end-to-end ownership and resolution for Google customers.
- Engineering Liaison & Bug Management: Own the end-to-end bug reporting lifecycle. Translate complex, ambiguous technical failures into high-quality bug reports for Engineering, ensuring all technical requirements, reproduction steps, and impact assessments are clearly communicated to drive faster resolution.
- Knowledge Architecture: Partner with Product Enablement Team and Center of Excellence team to co-create, update, and audit troubleshooting content and documentation for current products and new Beta releases.
- Strategic Stakeholder Partnership: Collaborate with Product Managers, Engineering, and CoEs to provide strategic feedback based on support trends. Lead deep-dive root cause analysis to advocate for product and process improvements.
- Ecosystem Empowerment: Develop and deliver formal training, "Train-the-Trainer" (TTT) sessions, and certification programs to build a pipeline of product experts across GOC L1 and partner teams.
- AI & Innovation: Manage Agent Assist pilots for relevant new product launches and validate AI-generated support outputs. Model domain knowledge to improve automated support tools and test outputs for upcoming product features.
- Data-Driven Insights: Analyze complex datasets to identify systemic issues and performance trends. Translate these insights into actionable business recommendations to enhance the customer journey.
- Inclusive Leadership: Drive a culture of mentorship. Guide frontline SMEs on product nuances and foster a collaborative, globally dispersed team environment.
Qualifications
- Bachelor’s degree or equivalent practical experience.
- 6+ years of experience in project/program management, technical consulting, or a client-facing role.
- 4+ years of experience specifically within the Ads Product ecosystem
- Experience in end-to-end Campaign Operations and Performance Diagnostics, including media planning, traffic analysis, and real-time optimization. Must have a proven track record of performing Root Cause Analysis (RCA) on complex delivery issues and translating technical troubleshooting into customer-centric solutions.
- Strong written and oral communication and experiencing interfacing with Engineering and Product teams
- Experience in content development or knowledge management; with a focus on translating internal product specifications into actionable support content and instructional materials for iterative product releases.
- Demonstrated experience in data analysis and interpretation (e.g., SQL, PLX).
- Ability to pivot expertise across different Google Ads products [Search, Video, Display, Mobile, Commerce et] Platform analytics and tools.
- Proven track record of navigating interdependent processes and making decisions that prioritize the customer in ambiguous situations.
- Exceptional interpersonal skills with the ability to manage senior stakeholders and competing priorities under tight deadlines.
Benefits
- We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Tech Process Senior Specialist - Customer Support (Orion) - PMAX at Google Operations Center?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Google Operations Center may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Tech Process Senior Specialist - Customer Support (Orion) - PMAX role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Tech Process Senior Specialist - Customer Support (Orion) - PMAX remote or on-site in Hyderabad, Telangana?
- This listing is marked on_site with location Hyderabad, Telangana. Confirm details on the job description before applying.
- What skills matter for this Tech Process Senior Specialist - Customer Support (Orion) - PMAX role at Google Operations Center?
- This is a senior Tech Process Senior Specialist - Customer Support (Orion) - PMAX role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.