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Is Customer Service Executive - Non IT remote or on-site in Pune, Maharashtra?

This listing is marked on_site with location Pune, Maharashtra. Confirm details on the job description before applying.

What skills matter for this Customer Service Executive - Non IT role at MP TV Corporation LLP?

Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.

Customer Service Executive - Non IT at MP TV C…

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MP TV Corporation LLP

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MP TV Corporation LLP

Pune · On-site · Oct 20

1 open role0 posted in 7d1 in 30d

Hiring: Customer support and operations

Job description

Overview

We are looking for a dedicated Customer Service Executive to join our team in Pune, India.

Responsibilities

Key Job Responsibilities
Handle incoming customer calls, WhatsApp messages and emails professionally.
Respond to customer enquiries regarding products, pricing, availability, order status and delivery schedules.
Provide accurate product information and coordinate with the sales team wherever required.
Maintain professional and courteous communication with customers at all times.
Follow up with customers to ensure timely resolution of their queries.
Receive and process customer purchase orders accurately.
Coordinate with the sales, accounts, production and dispatch departments to ensure timely order execution.
Check product availability and confirm expected delivery timelines with the concerned departments.
Keep customers informed about order confirmations, dispatch status and delivery delays.
Ensure that customer-specific requirements are communicated to the relevant internal teams.
Register and maintain records of customer complaints, product issues and service requests.
Coordinate with the technical/service team for product troubleshooting, repairs and warranty-related matters.
Follow up on pending complaints until closure.
Maintain a complaint register with details of the issue, date reported, responsible department and resolution status.
Escalate unresolved or critical customer issues to the reporting manager.
Coordinate with the dispatch and warehouse teams for material dispatch.
Confirm delivery addresses, contact details and any special delivery instructions.
For deliveries to malls, commercial establishments or restricted-access locations, obtain delivery timings and site-specific requirements in advance.
Inform the supervisor well in advance about special delivery arrangements so dispatch can be coordinated successfully.
Follow up on delayed, returned or undelivered shipments and communicate updates to customers.
Maintain updated customer records, contact details and communication history.
Maintain order tracking sheets, pending order reports and complaint registers.
Update customer-related information in Excel, ERP or CRM software.
Prepare daily or weekly reports covering pending orders, customer complaints, service requests and follow-ups.
Ensure that all customer commitments and follow-up dates are properly recorded.
Work closely with Sales, Accounts, Production, Quality Control, Service and Dispatch teams.
Coordinate with Accounts for payment confirmations, outstanding payments and invoice-related queries.
Check with Production and Warehouse teams regarding product availability and order readiness.
Ensure timely communication between customers and the relevant internal departments.

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Job application FAQ

Last updated 5 November 2026

How do I apply for Customer Service Executive - Non IT at MP TV Corporation LLP?: Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. MP TV Corporation LLP may attach structured assessments to interview rounds after you apply.
Does Feedback AI show a match score for this Customer Service Executive - Non IT role?: Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
Is Customer Service Executive - Non IT remote or on-site in Pune, Maharashtra?: This listing is marked on_site with location Pune, Maharashtra. Confirm details on the job description before applying.
What skills matter for this Customer Service Executive - Non IT role at MP TV Corporation LLP?: Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.

Job description

Overview

Responsibilities

Job application FAQ

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