FE fundinfo
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Chennai · On-site · 2-5 Yrs · Oct 29
Investment & Asset Management · 1001 to 5000 Employees · London, United Kingdom
FE fundinfo is a leader in the provision of investment data, software tools and performance analysis to the financial services industry. Formed in 1996, we are a private company with a strong international presence throughout Europe and Asia Pacific. We are dynamic, entrepreneurial and focused on exceeding our clients’ expectations, above all we help our clients to be better informed enabling them to make better investment decisions.
Hiring: Customer support and operations
What employees say
+ Great shift allowance flexible hybrid options no micromanagement good career growth
− often change in internal teams
More reviews on the company profile.
Interview experience · Angular Developer
I recently had the opportunity to attend an interview for the Angular Developer role at FE fundinfo. It was a great experience to interact with the team and learn more about the company’s culture, technical excellence, a
Difficult difficulty · Chennai · 44 reports
More interview insightsJob description
Overview
Customer Support Executive - Product Support Analyst
Responsibilities
- As an experienced Product
- Support Analyst you will be responsible for effective and efficient handling of customer support service offered through calls, emails, chats and online customer portal.
- Be a critical point of contact for the end users of the FE fundinfo products/services in order to resolve issues and requests at the first level. Mediate communication with the data and technical teams for the resolution as required. Must hold valid passport, as the analyst may be required to travel to global offices as part of the knowledge transition process.
- Managing customer enquiries across multiple channels and ensuring timely resolution within SLAs.
- Investigating issues and fulfilling client requests to achieve first-hand resolution.
- Maintaining strong customer relationships through prompt, professional communication.
- Meeting performance metrics for accuracy, quality, and customer satisfaction.
- Upskilling on product knowledge and contributing to knowledge management resources.
- Collaborating with internal teams to ensure smooth case handling and communication.
Qualifications
- About FE fundinfo
- FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.
- You will need the following experience and skills to join us as a Product Support Analyst:
- You must have at least 2 years of experience in Service Desk, Application, or Customer Support roles.
- You will have a good understanding of MS Office tools.
- You should have general knowledge of the financial domain, with fund data as an added advantage.
- You must possess excellent English communication skills (verbal and written).
- You will have strong analytical and time management skills to handle changing priorities.
- Compensation and Benefits
- By joining the team as a Product Support Analyst, you will be offered the following:
- Become a domain expert by increasing the knowledge of Mutual funds operations.24 days holiday
- Paid Study leave
- Enhanced paternity & maternity
- Statutory benefits like PF, Gratuity, etcSupport to set up home office
- Health cover with option to add family members
- Annual health check upMeal cards
- Full LinkedIn Learning access
- How to Apply
- Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo! .
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Customer Support Executive - Product Support Analyst at FE fundinfo?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. FE fundinfo may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support Executive - Product Support Analyst role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support Executive - Product Support Analyst remote or on-site in Chennai, Tamil Nadu?
- This listing is marked on_site with location Chennai, Tamil Nadu. Confirm details on the job description before applying.
- What skills matter for this Customer Support Executive - Product Support Analyst role at FE fundinfo?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.