Overview

We are Hiring Customer Service Manager

Responsibilities

• Handle customer queries related to home loans, EMIs, interest rates, loan statements, and repayment schedules.
• Assist customers with loan account statements, foreclosure letters, NOCs, and other loan-related documents.
• Coordinate with internal departments to resolve customer complaints and service requests within the defined turnaround time (TAT).
• Support customers with loan disbursement updates, repayment issues, and account-related clarifications.
• Follow up on pending customer requests and ensure timely resolution.
• Qualification: Any graduate.
• Experience: 1–4 years in customer service, preferably in a bank, housing finance company (HFC), NBFC, or financial services organization.
• Good communication and interpersonal skills.
• Basic knowledge of home loans, loan documentation, EMI calculations, and repayment processes is preferred.
• Basic computer knowledge and proficiency in MS Excel.
• Ability to handle customer complaints professionally and work within defined TATs.

Qualifications

• Customer Query Handling | Complaint Resolution | Home Loan Servicing | CRM | Customer Relationship Management | Documentation | MIS Reporting | TAT Management | Coordination Skills