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Omega Management Services
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Mumbai · On-site · 2 days ago
2 open roles1 posted in 7d2 in 30d
Hiring: Customer support and operations
Job description
Overview
Handle customer queries through inbound and outbound calls, emails, or chat.
Responsibilities
- Handle customer queries through inbound and outbound calls, emails, or chat.
- Provide accurate information regarding products, services, and company policies. Resolve customer complaints, concerns, and issues in a professional and timely manner.
- Maintain a high level of customer satisfaction by providing excellent customer support. Understand customer requirements and provide appropriate solutions. Follow up with customers to ensure their issues are resolved.
- Maintain proper records of customer interactions and update information in the CRM system. Escalate complex issues to the concerned department whenever required. Meet daily performance targets, quality standards, and customer satisfaction goals.
- Maintain professional communication and a positive attitude while interacting with customers.
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Customer Relations Specialist at Omega Management Services?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Omega Management Services may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Relations Specialist role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Relations Specialist remote or on-site in Mumbai, Maharashtra?
- This listing is marked on_site with location Mumbai, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Customer Relations Specialist role at Omega Management Services?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.