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Gratitude Inc
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Mumbai · On-site · 1-4 Yrs · Oct 31
1 to 50 Employees · Surat, India
2 open roles2 posted in 7d2 in 30d
Hiring: Engineering, Customer support and operations
What employees say
+ Nice Enviroment to work with wonderful global experiences
− Nothing to worry when working here
More reviews on the company profile.
Job description
Overview
Customer Service Associate – International Voice Job Title: Customer Service Associate – International Voice Location: Mumbai – Malad Process: US Banking & Card Services Work Mode: Work From Office
Responsibilities
- As a Customer Service Associate, you will support customers through an international voice process for US banking and card services. You will handle customer enquiries, provide accurate information, resolve issues, and deliver a professional customer experience while meeting service and quality targets.
- Handle customer interactions professionally and efficiently.
- Resolve customer enquiries related to US banking and card services.
- Meet individual and team service-level, quality, and productivity targets.
- Achieve KPIs including customer satisfaction, average handling time, and overall customer experience.
- Stay updated on process, product, and policy changes.
- Apply coaching feedback and corrective actions consistently.
- Protect customer information and follow compliance requirements.
- Maintain high-quality customer interactions throughout the assigned shift.
- Excellent spoken English, listening, and comprehension skills.
- Clear sentence construction and confident communication.
- Customer-focused approach.
- Positive attitude and strong teamwork skills.
- Willingness to learn and accept feedback.
- Comfortable working in a performance-driven contact-centre environment.
- Willing to work nights, midnights, weekends, and staggered schedules.
Education
- Work From Office – Mumbai, Malad.
- Predominantly US night and midnight shifts.
- Staggered schedules may apply.
- Weekend work and six-day schedules may be required.
- Role involves sustained customer-call handling.
- Graduates with at least 12 months of relevant experience may be considered for direct Operations round.
- HSC/undergraduate candidates with 18–24 months of relevant experience may be considered for direct Operations round.
- Aadhaar Card
- PAN Card
- Accepted alternate address proof
- 10th and 12th certificates/marksheets
- Undergraduate/postgraduate documents, where applicable
- Offer and experience letters
- Payslips
- Available bank statements
- Employment separation documents
- EPFO service history for experienced candidates
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Customer Service Associate (U.S ) Mumbai at Gratitude Inc?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Gratitude Inc may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service Associate (U.S ) Mumbai role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service Associate (U.S ) Mumbai remote or on-site in Mumbai, Maharashtra?
- This listing is marked on_site with location Mumbai, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Customer Service Associate (U.S ) Mumbai role at Gratitude Inc?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.