Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

Responsibilities

• Handle and respond to Japanese client queries related to pre-sales and post-sales services.
• Understand client requirements and provide accurate, clear, and timely responses.
• Coordinate with internal and global teams to resolve client queries and ensure a smooth customer experience.
• Follow established processes, service standards, and turnaround-time requirements.
• Maintain complete and accurate records of client interactions and required follow-up actions.
• Escalate complex or sensitive queries to the appropriate stakeholders in a timely manner.
• Quickly learn and adapt to new services, tools, workflows, and process changes.
• Take ownership of assigned tasks and ensure they are completed with a high degree of accuracy.
• Contribute positively to team goals and support colleagues whenever required.

Qualifications

• 2–3 years of overall work experience, preferably in Customer Service or Operations, with pre-sales or post-sales client interaction experience being an advantage.
• A customer-first mindset with strong communication, interpersonal, and intercultural skills to engage clients and collaborate with global teams.
• Strong attention to detail, problem-solving, prioritisation, and time-management skills, with a commitment to accuracy.
• Ability to learn quickly, adapt to new processes, and thrive in a fast-paced, high-pressure environment while maintaining a professional, positive, and solution-oriented approach.
• A collaborative, proactive attitude with a willingness to take on new challenges and responsibilities.
• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.