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Delhi · Remote · Oct 20
8 open roles1 posted in 7d8 in 30d
Hiring: Engineering, Customer support and operations, Marketing
Job description
Overview
Customer Support Agent - India (Remote) (New Delhi)
Responsibilities
- You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail, live chat and phone
- You will make sure that our customers get excellent customer service
- Your main tasks will include the verification of documents
- You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
- You will work together with our service partners to support our customers
Qualifications
- You have some experience in customer support
- You are available full-time
- You have robust communication skills and a customer first mindset
- You are proficient in English
- If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
- PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)
- WHY FINTIBA
- We strive to become the first point of contact and trusted partner for everyone who wants to study or work in Germany. Were on a mission to ease the way to Germany for international students and professionals by being their trusted digital companion. Fintiba offers innovative tailor-made solutions developed with trusted partners to fulfil the needs of international students and expats. We don't just support individuals, we contribute to making Germany an attractive study and career destination.
- Fintiba is a Frankfurt-based FinTech on a mission to ease the way to Germany for international students and professionals. Through our digital platform, we offer tailor-made services that reduce bureaucratic hurdles, support visa preparation and help internationals start their new chapter with confidence. Our agile and diverse team values respect, personal responsibility and professionalism, while continuously improving our products, processes and customer experience.
- Does the position sound interesting to you Then we would be very happy to receive your application. .
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Customer Support Agent - India (Remote) (New Delhi) at Important Group?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Important Group may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support Agent - India (Remote) (New Delhi) role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support Agent - India (Remote) (New Delhi) remote or on-site in New Delhi, Delhi?
- This listing is marked remote with location New Delhi, Delhi. Confirm details on the job description before applying.
- What skills matter for this Customer Support Agent - India (Remote) (New Delhi) role at Important Group?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.