Overview

We are seeking a dedicated and enthusiastic Customer Support Agent to join our team in the Delhi-NCR region.

Responsibilities

• Handle inbound and outbound calls to assist customers with their inquiries and concerns.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in telecalling and customer support processes.
• Familiarity with international BPO operations is a plus.
• Experience in inbound and outbound processes, including telesales and advisory roles.
• A customer-centric approach with a focus on delivering quality service.