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MARS Cosmetics
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Delhi · On-site · Oct 9
5 open roles1 posted in 7d5 in 30d
Hiring: Engineering, Customer support and operations, Human resources
Job description
Overview
About Company: MARS Cosmetics is a young and bold color cosmetics brand based in Delhi. We're looking to make beauty products better and more affordable.
Responsibilities
- Customer Query Management: Handle customer queries via email, WhatsApp, and calls.
- Order & Delivery Assistance: Assist customers with order status, tracking details, delivery delays, cancellations, refunds, and other order-related concerns.
- Issue Resolution & Escalation: Identify customer issues, provide appropriate resolutions, and escalate complex cases to the relevant teams.
- Coordination & Follow-ups: Coordinate with internal teams, courier partners, and warehouse teams to ensure timely resolution
- Documentation & Reporting: Maintain customer support trackers, update query statuses, and ensure accurate records of complaints, resolutions, and follow-ups.
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Customer Service/Customer Support Internship in Delhi at MARS Cosmetics?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. MARS Cosmetics may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service/Customer Support Internship in Delhi role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service/Customer Support Internship in Delhi remote or on-site in New Delhi, Delhi?
- This listing is marked on_site with location New Delhi, Delhi. Confirm details on the job description before applying.
- What skills matter for this Customer Service/Customer Support Internship in Delhi role at MARS Cosmetics?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.