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Delhi · Remote · ₹2 LPA · 3-6 Yrs · Oct 28
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Remote | Work From Home | Full-Time
Responsibilities
- We are looking for a highly responsible, fast, and solution-oriented Customer Support & Order Operations Executive for our growing international fashion e-commerce business.
- This is not just a customer support role. You will be responsible for resolving customer issues, coordinating with suppliers, and proactively monitoring every order to ensure smooth and timely deliveries.
- We need someone who takes ownership, works independently, and solves problems without constant supervision.
- Customer Support & Issue Resolution
- Handle customer inquiries professionally with fast turnaround times.
- Resolve complaints, refunds, returns, exchanges, and delivery-related issues.
- Communicate with international customers using translation tools when required.
- Maintain excellent customer satisfaction through quick and effective solutions.
- Supplier Coordination
- Communicate directly with suppliers to resolve order-related issues.
- Follow up on delayed shipments, incorrect products, and fulfillment problems.
- Ensure issues are resolved quickly with minimal customer impact.
- Order Tracking & Delivery Monitoring
- Proactively check every single order from processing to shipping to final delivery.
- Identify and flag delays at every stage: Processing → Shipping → In Transit → Delivered.
- Follow up with suppliers and logistics partners on delayed or stuck orders.
- Maintain accurate tracking records and escalate potential problems before customers complain.
- Ensure no order is overlooked.
- High-speed, reliable internet connection and a fast, capable laptop are mandatory.
- Minimum 3 years of customer support experience in e-commerce.
- Excellent English communication skills, both written and spoken.
- Experience with Shopify, CRM, and e-commerce order management.
- Strong typing skills and proficiency with voice typing tools.
- Ability to use AI and translation tools for multilingual customer support.
- Strong problem-solving skills and ability to work independently.
- Rapid response times, attention to detail, and a high sense of responsibility.
- Ability to multitask, prioritize urgent issues, and manage high order volumes.
- Comfortable with daily work tracking and performance monitoring.
- Fixed Salary: ₹20,000/month
- 100% Remote: Work from anywhere
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Customer Support & Order Operations Executive (Delhi) at Must Help Foundation?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Must Help Foundation may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support & Order Operations Executive (Delhi) role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support & Order Operations Executive (Delhi) remote or on-site in New Delhi, Delhi?
- This listing is marked remote with location New Delhi, Delhi. Confirm details on the job description before applying.
- What skills matter for this Customer Support & Order Operations Executive (Delhi) role at Must Help Foundation?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.