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Gurugram · On-site · ₹24 LPA · Oct 22
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Urgent hiring Requirement / Customer Support Executive/ Gurgaon
Responsibilities
- Manage customer interactions through inbound/outbound calls and emails.
- Provide customers with timely updates on the status of their complaints and warranty requests.
- Ensure complaints are resolved within defined TAT/SLA.
- Maintain proper documentation of customer interactions and case history.
- Ensure a high level of customer satisfaction and maintain professional communication at all times.
Qualifications
- Excellent English and Hindi communication skills, both verbal and written.
- Proficient in handling voice and email processes.
- Strong customer-handling and complaint-resolution skills.
- Good understanding of customer service and after-sales processes.
- Strong follow-up and coordination abilities.
- Ability to handle irate customers calmly and professionally.
- Good problem-solving and decision-making skills.
- Basic knowledge of MS Office, CRM, and email communication.
- Ability to manage multiple complaints/cases simultaneously.
- Good attention to detail and documentation skills. .
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Urgent hiring Requirement / Customer Support Executive/ Gurgaon at Cars24?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Cars24 may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Urgent hiring Requirement / Customer Support Executive/ Gurgaon role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Urgent hiring Requirement / Customer Support Executive/ Gurgaon remote or on-site in Gurugram, Haryana?
- This listing is marked on_site with location Gurugram, Haryana. Confirm details on the job description before applying.
- What skills matter for this Urgent hiring Requirement / Customer Support Executive/ Gurgaon role at Cars24?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.