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VRINDA INTERNATIONAL
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Gurugram · On-site · Oct 21
18 open roles2 posted in 7d18 in 30d
Hiring: Engineering, Customer support and operations
Job description
Overview
Customer Support Executive – Voice
Responsibilities
- Engage with customers via telephone to handle inquiries, provide assistance, and resolve complaints effectively.
- Demonstrate active listening skills to accurately understand client needs and formulate appropriate solutions.
- Manage customer relationships by building rapport and ensuring a personalized service experience.
- Adhere strictly to established process guidelines and standard operating procedures during all interactions.
- Work towards meeting and exceeding performance targets related to call volume, resolution rates, and customer satisfaction scores.
- Utilize strong verbal communication abilities to convey information clearly and confidently to callers.
- Diagnose and troubleshoot customer issues over voice calls, offering practical and efficient resolutions.
Qualifications
- Possess at least one year of relevant
- Exhibit excellent active listening capabilities and a strong aptitude for problem-solving.
- Demonstrate proficiency in managing customer relationships and maintaining a professional demeanor.
- Show the ability to follow process guidelines with precision and consistency.
- Maintain a target-oriented mindset with a focus on achieving key performance indicators.
- Possess strong verbal communication skills suitable for high-volume voice interactions.
- Have proven experience in handling customer queries and resolving service issues over the phone.
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Customer Support Executive – Voice at VRINDA INTERNATIONAL?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. VRINDA INTERNATIONAL may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support Executive – Voice role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support Executive – Voice remote or on-site in Gurugram, Haryana?
- This listing is marked on_site with location Gurugram, Haryana. Confirm details on the job description before applying.
- What skills matter for this Customer Support Executive – Voice role at VRINDA INTERNATIONAL?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.