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Naukri Mitra
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Kolkata · On-site · 1 hour ago
5 open roles2 posted in 7d5 in 30d
Hiring: Engineering, Customer support and operations
Job description
Overview
Join Our Dynamic Team: Call Center Job Opportunity in Kolkata Are you looking to kick-start or advance your career in the bustling realm of customer service?
Responsibilities
- Handle incoming customer inquiries promptly and professionally, demonstrating active listening skills and empathy.
- Provide accurate information about products, services, promotions, and policies to assist customers in making informed decisions. Resolve customer issues, complaints, and escalations effectively, striving for first-call resolution whenever possible.
- Utilize customer relationship management (CRM) software and other tools to document interactions, update customer records, and follow up on unresolved issues.
- Collaborate with internal departments to address customer needs and contribute to continuous improvement initiatives. Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics. Adapt to changing business needs and embrace opportunities for personal and professional growth through ongoing training and development programs.
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Customer Service Representative (Call Center) at Naukri Mitra?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Naukri Mitra may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service Representative (Call Center) role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service Representative (Call Center) remote or on-site in Kolkata, West Bengal?
- This listing is marked on_site with location Kolkata, West Bengal. Confirm details on the job description before applying.
- What skills matter for this Customer Service Representative (Call Center) role at Naukri Mitra?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.