Overview

Job Location: Ahmedabad, Gujarat

Responsibilities

• Handle incoming customer queries through live chat, email and other digital communication channels.
• Manage multiple customer conversations simultaneously while maintaining accuracy and professionalism.
• Understand customer concerns and provide appropriate solutions within the expected response time.
• Assist customers with service-related enquiries, product information and account-related concerns.
• Maintain clear, professional and grammatically correct written communication.
• Follow company policies, standard operating procedures (SOPs) and customer service guidelines.
• Maintain customer satisfaction by providing timely, empathetic and effective resolutions.
• Meet established performance parameters, including response time, resolution accuracy, productivity and quality standards.
• Coordinate with team leaders and relevant departments whenever additional assistance is required.
• Work in a structured, professional and collaborative office environment.
• Receive initial process training and ongoing guidance to understand customer handling procedures.
• Interact with international customers through digital communication platforms.
• Work with customer support tools, computer systems and internal knowledge bases.
• Handle real-time customer conversations while maintaining service quality and productivity.
• Participate in team discussions, performance reviews and regular coaching sessions.
• Get opportunities to improve communication skills, customer handling abilities and professional knowledge.
• Minimum qualification: 12th Pass / Intermediate or Bachelor's Degree.
• Freshers are welcome to apply; candidates with at least one year of customer service experience will be preferred.
• Excellent written English communication skills with strong grammar, spelling and sentence formation.
• Basic computer knowledge and familiarity with digital platforms.
• Good typing speed with accuracy and the ability to manage multiple chat conversations.
• Customer-oriented attitude with patience, empathy and problem-solving abilities.
• Must be willing to relocate to Ahmedabad, Gujarat.
• Must be flexible to work in rotational shifts, including weekends and night shifts.
• 24/7 operational environment with rotational day, evening and night shifts.
• Candidates must be comfortable working in international shift timings.
• Weekly offs may also be rotational, depending on business requirements.
• Night Shift Allowance: Additional allowance will be provided for employees working eligible night shifts, as per company policy.
• Provident Fund (PF).
• Group Insurance Coverage.