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Ahmedabad · On-site · 3-6 Yrs · Oct 28
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Asite is the digital construction platform trusted by the organisations that build at scale.
Responsibilities
- Support Supervisor at Asite, you will lead and support the Customer
- Support team by overseeing daily operations, monitoring SLAs and KPIs, managing escalations, coaching team members, allocating workloads, driving process improvements, collaborating with cross-functional teams, and ensuring high levels of customer satisfaction and service quality.
- Provide customer support via email, chat, and phone.
- Troubleshoot and resolve application issues.
- Log, prioritize, and manage support tickets within SLA.
- Escalate complex issues to the appropriate teams.
- Maintain accurate ticket documentation.
- Guide customers on product features and best practices.
- Collaborate with Product, Engineering, and Customer Success teams.
- Ensure high customer satisfaction (CSAT/CX).
- Contribute to knowledge base articles and process improvements.
- Stay updated on product enhancements and new releases.
Qualifications
- Bachelor's degree (preferred)
- 1–3 years of customer support or technical support experience (preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Basic understanding of SaaS applications and cloud technologies.
- Experience with ticketing/support tools (e.g., Intercom, Zendesk, Jira, Freshdesk).
- Ability to prioritize tasks and work in a fast-paced environment.
- Customer-focused mindset with strong interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Willingness to work flexible shifts, including weekends or holidays if required.
- Excellent verbal and written communication skills.
Nice to have
- Experience with CRM or helpdesk platforms (e.g., Intercom).
- Knowledge of ITIL or customer support best practices.
- Basic understanding of APIs, SSO, or web technologies.
- Experience supporting enterprise or B2B SaaS customers.
- Familiarity with SQL, log analysis, or browser developer tools.
- Experience with cloud platforms (AWS, Azure, or Google Cloud).
- Knowledge of Jira, Confluence, or similar collaboration tools.
- Experience creating or maintaining knowledge base articles.
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Customer Support Associate at Asite?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Asite may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Support Associate role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Support Associate remote or on-site in Ahmedabad, Gujarat?
- This listing is marked on_site with location Ahmedabad, Gujarat. Confirm details on the job description before applying.
- What skills matter for this Customer Support Associate role at Asite?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.