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TETRAHED INC
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Secunderabad · Hybrid · 2-5 Yrs · 6 days ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Job Role : Customer Care Executive (Sales) - Air Ticketing - Travel
Responsibilities
- Handle inbound calls, chats, and emails related to flight bookings, reschedules, cancellations, baggage, and special assistance.
- Assist customers in navigating airline fare rules, seat selection, travel guidelines & policies.
- Coordinate with airline partners and internal ticketing teams to resolve complex cases and ensure seamless travel support.
- Guide customers on account registration and self-service tools to enhance digital engagement.
- Convert customer inquiries into ticketed sales, including domestic and international sectors.
- Upsell value-added services such as travel insurance, seat upgrades, baggage add-ons, lounge access, and priority check-in.
- Promote partner airlines, flexible fare options, and limited-time offers to drive conversions.
- Actively pitch token of service (gratuity/tips) and collect positive feedback via platforms like Trustpilot, BBB, etc.
- Maintain accurate records of each customer interaction, transaction, and resolution in CRM.
- Ensure compliance with airline policies, data protection standards, and internal quality benchmarks.
- Monitor personal KPIs such as sales targets, average handling time (AHT), and call quality.
Qualifications
- 2+ years of experience in an airline, travel agency, or OTA (e.g., MakeMyTrip, Expedia, Yatra) with a proven track record in sales and customer service.
- Knowledge of global airline fare structures, PNR creation, GDS platforms (Amadeus, Sabre, Galileo) preferred.
- Strong verbal and written communication skills in English; additional languages are an asset.
- Ability to handle objections, negotiate fares, and close bookings under pressure.
- Familiarity with post-sales processes like schedule change handling, airline waivers, and refund policies.
- Monthly sales/revenue target achievement
- Conversion rate per lead or inquiry
- CSAT/NPS score (Customer satisfaction)
- Number of upsells per ticket
- AHT (Average Handling Time)
- Adherence to roster and compliance norms
- This is a 24x7 operations role. Candidates must be willing to work in rotational shifts, including nights, weekends, and public holidays as per roster.
- Shift timings may vary based on region (e.g., US/Canada, Europe, or Asia-Pacific desk).
- Flexibility to handle extended hours during peak seasons (e.g., summer travel, holidays) is required.
- Remote or hybrid work options cannot be considered due to security & business needs.
- Fixed salary + Quarterly performance incentives
- On-the-job GDS training & travel related programs
- Health insurance and performance bonuses
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Job application FAQ
Last updated 5 November 2026
- How do I apply for International Voice Process Executive - Travel at TETRAHED INC?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. TETRAHED INC may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this International Voice Process Executive - Travel role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is International Voice Process Executive - Travel remote or on-site in Secunderabad, Telangana?
- This listing is marked hybrid with location Secunderabad, Telangana. Confirm details on the job description before applying.
- What skills matter for this International Voice Process Executive - Travel role at TETRAHED INC?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.