Adobe
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Bengaluru · On-site · 6-9 Yrs · 5 days ago
Software Development · 10000+ Employees · San Jose, US
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.
Hiring: Engineering, Human resources
What employees say
+ Good brand name, Good perks (learning budget, health budget), generally good culture except for few low performing verticals
− Avoid D-ALP business unit, that's the smallest one. If you end up in that, avoid Advertisement related products. They bleed out customers every year so no matter how good you work,
More reviews on the company profile.
Interview experience · MTS-2
I attended interview process for MTS-2 Frontend Role. There was supposed to be total 4 rounds. Round 1 - JS Coding & Fundamentals and basic problem solving (Easy to Medium) I could not clear round 1 itself.
Average difficulty · Noida · 992 reports
More interview insightsJob description
Overview
ERC Generalist (Level 2)
Responsibilities
- Attend to employee and manager concerns from start to finish, addressing complex and elevated cases, using strong communication, thoughtful reasoning, and problem-solving capabilities.
- Provide first-level mentoring to employees and managers on employee discretionary policies, and various lifecycle processes and moments that matter
- Deliver consistent, compliant, and high-quality customer service
- Drive operational excellence across case management by ensuring accuracy, efficiency, documentation integrity, and timely resolution.
- Enable and promote self-service by contributing to high-quality, locally relevant knowledge content and support materials.
- Ensure knowledge is accurate, regionally compliant, and continuously improved through structured feedback and collaboration
- Analyze case trends, operational metrics, and employee sentiment data to identify root causes, service gaps, and improvement opportunities.
- Maintain a data-driven approach, using insights to improve employee experience and streamline processes.
- Lead and contribute to India and global cross-functional initiatives aimed at resolving complex scenarios, optimizing workflows, reducing manual effort, and improving service delivery.
- Identify AI and automation opportunities and partner with Technology and collaborator teams to implement scalable solutions.
- Support the development and execution of global processes while ensuring regional alignment and compliance.
- Partner with multiple COE teams to orchestrate solutions across entire employee lifecycle.
- Working with global teams in a highly matrixed global organization.
- Proactively anticipate operational risks and implement preventive, scalable solutions to mitigate impact.
- Strong customer-focused approach with a dedication to delivering outstanding employee experience
- Proactive approach with the ability to anticipate needs and act with ownership
- Effective written and verbal communication skills
- Practical problem-solving capability with good judgment
- Critical thinking and analytical ability
- Ability to clearly articulate problem areas and influence collaborators toward solutions
- Strong solution-oriented focus with a continuous improvement approach
- Empathy and sensitivity when handling employee matters
- Ability to collaborate effectively across teams and functions
- Comfort operating in ambiguity and navigating complex scenarios
- Ability to thrive in a fast-paced, evolving environment
Qualifications
- Profile Overview
- Join Adobe as an ERC Generalist Level 2 and act as the main contact for employee and manager questions. This position offers wide-ranging exposure throughout the HR field, delivering generalist assistance that supports both manager and employee success.
- You will handle various HR-related questions about policies, procedures, and programs. You will work closely with Centers of Excellence (COEs) to find and apply effective solutions. The role needs a strong focus on customers, collaboration with regional and global partners, good judgment, and a proactive, data-driven way to anticipate and meet people-related needs in a fast-changing environment.
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Job application FAQ
Last updated 6 November 2026
- How do I apply for ERC Generalist 2 at Adobe?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Adobe may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this ERC Generalist 2 role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is ERC Generalist 2 remote or on-site in Bengaluru, Karnataka?
- This listing is marked on_site with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this ERC Generalist 2 role at Adobe?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.