Overview

ScienceLogic is redefining IT operations for the modern enterprise.

Qualifications

• We’re looking for an experienced Senior Benefits & HR Operations Specialist to join our People team in Hyderabad, India. This role will play a key part in supporting our global employees, with primary responsibility for benefits administration and significant hands-on ownership of global HR operations across the employee lifecycle.
• Beyond benefits, this is a senior, hands-on HR Operations role. The successful candidate will have material, prior experience across the employee lifecycle disciplines this position will own, enabling them to quickly establish and maintain a solid, scalable global HR foundation.

Benefits

• Support the day-to-day administration of employee benefit programs across India and the United States, ensuring employees receive timely and accurate guidance.
• Serve as a primary point of contact for employee questions related to benefits, eligibility, enrollment, qualifying life events, leave programs, and other benefit-related matters.
• Manage and support India benefits programs, including group medical and insurance programs, Provident Fund (PF), Employees' State Insurance (ESI), gratuity, statutory leave and other applicable employee benefits.
• Support administration of U.S. health and welfare programs, including medical, dental, vision, life and disability insurance, retirement programs, and other company-sponsored benefits.
• Maintain working knowledge of U.S. benefits requirements and programs, including ERISA, COBRA, ACA and FMLA, and partner with U.S.-based HR team members and vendors on administration and compliance.
• Coordinate and support annual Open Enrollment activities across applicable regions, including employee communications, system updates, enrollment activities, and issue resolution.
• Support leave administration across both countries, partnering with employees, HR team members, Payroll, and third-party administrators as appropriate.
• Process and reconcile benefit enrollments, changes, terminations, dependent updates, and qualifying life events.
• Partner with benefits brokers, insurance carriers, third-party administrators, Payroll, and other vendors to resolve employee questions and discrepancies.
• Support benefit renewals, audits, invoice reconciliation, eligibility reviews, reporting, and data validation.
• Assist with the development and delivery of employee benefits communications, educational materials, and resources.
• Maintain awareness of evolving benefits regulations and statutory requirements in both India and the U.S., escalating compliance questions as appropriate.
• Independently lead and administer day-to-day global HR operations throughout the employee lifecycle, including pre-employment activities, onboarding, employee changes, transfers, promotions, leaves, and offboarding.
• Own global onboarding administration, including new-hire documentation, data entry, required approvals, policy acknowledgments, background and pre-employment coordination as applicable, benefits and payroll handoffs, and completion tracking.
• Administer employee changes accurately and on time, including job, compensation, manager, location, status, and organizational changes, coordinating closely with Payroll and other stakeholders.
• Lead termination and offboarding processing, including required documentation, HRIS updates, final payroll and benefits coordination, access and equipment notifications, employee communications, and maintenance of appropriate records in accordance with country-specific requirements.
• Process employment verifications and other employee documentation requests accurately, promptly, and with appropriate authorization and confidentiality.
• Maintain complete, accurate, and audit-ready employee data, personnel records, and documentation within the HRIS and other People systems, applying appropriate retention, privacy, and access practices.
• Provide HR compliance and audit support, including document collection, data validation, recurring reporting, employment records, policy acknowledgments, statutory or regulatory submissions, and responses to internal and external requests.
• Respond to general employee HR inquiries, resolve routine operational matters independently, and appropriately escalate employee relations, policy, legal, or complex compliance matters.
• Maintain and continuously improve global HR policies, employee resources, standard operating procedures, checklists, controls, and process documentation, ensuring consistent execution while accounting for country-specific requirements.
• Identify and implement opportunities to streamline, automate, and strengthen benefits and HR operational processes, controls, service levels, and the employee experience; support broader People team projects as business needs evolve.
• 5+ years of progressively responsible experience in Benefits, Global HR Operations, Human Resources, or a related field, including meaningful hands-on benefits administration and senior-level ownership of employee lifecycle processes.
• Strong knowledge of India employee benefits and statutory programs, including PF, ESI, gratuity, insurance programs, and applicable leave requirements.
• Working knowledge of U.S. employee benefits, including health and welfare programs, retirement benefits, leave administration, and applicable regulations.
• Familiarity with U.S. benefits regulations such as ERISA, COBRA, ACA, HIPAA, and FMLA is strongly preferred.
• Demonstrated experience independently leading and administering global employee lifecycle operations, including onboarding, employee changes, transfers, promotions, leaves, offboarding and termination processing, employment verifications, personnel records, and routine HR compliance support.
• Material prior experience operating within a global or multi-country HR environment, with the ability to apply consistent processes and controls while appropriately addressing local legal, statutory, cultural, and operational requirements.
• Hands-on experience establishing, documenting, and sustaining scalable global HR operational foundations, including standard operating procedures, checklists, service expectations, controls, data-quality practices, and audit support.
• Experience partnering with insurance providers, benefits brokers, third-party administrators, Payroll, Finance, Legal, IT, managers, and other internal and external stakeholders.