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FULL Creative
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Bengaluru · On-site · Nov 2
2 open roles1 posted in 7d2 in 30d
Hiring: Customer support and operations
Job description
Overview
2026 graduates, this one is exclusively for you!
Responsibilities
- Identify customers needs and problems, and take proactive steps to maintain a positive experience.
- Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication.
- Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems.
- Initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, to communicate effectively and facilitate product adoption.
- Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software.
- Track customer usage and provide proactive support, guiding them to optimise their experience and achieve the right balance in using our software.
- Have thorough knowledge of the product while continuously working towards the product’s improvement.
- Comprehend creative solutions to handle queries from customers and give them an excellent level of service.
- Flexible and receptive to change for continuous product transformation.
- Candidates must be willing to work from the office for one week, twice a year, for meaningful in-person collaboration with the team.
Qualifications
- 2026 graduates with knowledge of technical/customer support roles. Any experience in a SaaS environment is an added bonus.
- Willingness to work on the night shift.
- Passion towards an amazing customer experience.
- Good documentation skills to keep track of issues and tickets.
- Good knowledge of common apps and technologies in a professional environment.
- Ability to simplify complex technical concepts for easy understanding.
- Strong organisational skills and attention to detail.
- Proactive problem-solving mindset to effectively address customer needs.
- Growth mindset and excitement to learn new things.
- Creative, enthusiastic, and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.
- Candidates must be willing to work from the office for one week, twice a year, for meaningful in-person collaboration with the team.
- Private workroom with the ambience to handle calls.
- Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
- Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
- Power backup (if you have frequent power cut issues).
- We offer competitive compensation based on your skills, experience, and overall fit for the role.
- Shortlisted candidates will be considered for one of the following roles based on relevant skillset:
- Chat Support
- Client Account Manager
- Product Expert
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Client Services - Walk-in- Bangalore (India) at FULL Creative?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. FULL Creative may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Client Services - Walk-in- Bangalore (India) role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Client Services - Walk-in- Bangalore (India) remote or on-site in Bengaluru, Karnataka?
- This listing is marked on_site with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Client Services - Walk-in- Bangalore (India) role at FULL Creative?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.