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Pimpri-chinchwad · On-site · 3 days ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Position: Experience Ambassador Department: Customer Experience Reports to: Customer Experience Manager or Operations Manager
Responsibilities
- Customer Engagement: Initiate and maintain positive interactions with customers to create a warm and welcoming environment. Engage in conversation, actively listen, and show genuine interest in their needs and preferences.
- Personalized Assistance: Provide personalized attention and assistance to customers, offering guidance on product selection, demonstrating features, or providing recommendations based on their preferences and requirements.
- Customer Satisfaction: Consistently exceed customer expectations by delivering exceptional service, resolving inquiries or concerns promptly, and ensuring a seamless and enjoyable experience.
- Product Knowledge: Maintain a deep understanding of the company's products, services, and offerings to effectively assist customers and provide accurate information.
- Problem Resolution: Handle customer complaints or issues with utmost professionalism and empathy. Work towards resolving problems in a timely manner, escalating to the Customer Experience Manager or Operations Manager if necessary.
- Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell products or services based on customer preferences and needs. Actively promote special offers or promotions.
- Brand Ambassadorship: Embody the brand image, values, and culture by consistently demonstrating professionalism, integrity, and a customer-centric mindset. Foster strong brand advocacy and customer loyalty.
- Customer Feedback: Collect and document customer feedback, suggestions, or complaints. Provide timely reporting to the Customer Experience Manager or Operations Manager to facilitate service improvements or product enhancements.
- Team Collaboration: Collaborate with other team members, departments, and stakeholders to ensure a seamless customer experience across all touchpoints.
- Training and Development: Stay updated on industry trends, market competition, and customer experience best practices. Participate in training sessions or workshops to enhance product knowledge and customer service skills.
Qualifications
- Previous experience in a customer service role, preferably in a retail or hospitality environment.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Ability to build rapport and establish positive relationships with customers.
- High level of empathy and patience.
- Proactive and self-motivated with the ability to multitask and prioritize.
- Basic knowledge of sales techniques and customer relationship management (CRM) systems.
- Flexibility to work shifts, including weekends, evenings, and holidays.
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Client Experience Ambassador at JLL?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. JLL may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Client Experience Ambassador role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Client Experience Ambassador remote or on-site in Pimpri-Chinchwad, Maharashtra?
- This listing is marked on_site with location Pimpri-Chinchwad, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Client Experience Ambassador role at JLL?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.