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Harris Computer
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Chennai · On-site · 2 days ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Job Title: Customer Service Representative (CSR) – APS Retrieval
Responsibilities
- Review orders and make outbound calls to medical providers on escalated cases, handling live conversations to clarify requirements and speed up record retrieval.
- Send email follow-ups to providers and facilities on pending requests.
- Handle client escalations, investigate the case history, and give timely, accurate resolutions.
- Review NYL cases and document a clear, case-specific reason for escalation.
- Send client notifications for Banner cases as per the client’s requirements, checking case details before sending so the correct client receives the correct information.
- Email clients for approval when providers charge fees for records.
- Notify clients when a provider confirms that records will not be released, with the reason.
- Review and close duplicate cases and cases that have exceeded the allowed time (overtime cases), following client guidelines.
- Manually correct authorizations that exceed the system size limit, confirming the authorization stays valid and complete so it can be submitted successfully.
- Review and remove unwanted or irrelevant authorizations and documents from case files, making sure no required document is lost and no unrelated PHI remains on the case.
- Add special instructions to cases that are missing them, so case handling stays consistent.
- Follow HIPAA and data privacy guidelines when handling PHI.
- Manually verify records, authorizations, and client communications before taking action, to prevent PHI exposure and processing errors.
- Meet daily productivity targets, turnaround times, and quality audit standards.
- Coordinate with the onshore team on process updates, exceptions, and client-specific requirements.
Qualifications
- Any graduate. Experience in US healthcare, APS retrieval, or medical records is preferred.
- Strong spoken and written English for provider calls and client emails.
- Strong attention to detail and sound judgment for reviewing orders, authorizations, and case documents.
- Understanding of PHI sensitivity and HIPAA compliance, or the willingness to be trained on it.
- Basic computer skills, and comfort working across multiple tools and dashboards.
- Able to work US night shifts and manage high daily case volumes without compromising accuracy.
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Offshore CSR at Harris Computer?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Harris Computer may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Offshore CSR role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Offshore CSR remote or on-site in Chennai, Tamil Nadu?
- This listing is marked on_site with location Chennai, Tamil Nadu. Confirm details on the job description before applying.
- What skills matter for this Offshore CSR role at Harris Computer?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.