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Fusion CX
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10000+ Employees · Canada, Saint Kitts and Nevis
6 open roles4 posted in 7d6 in 30d
Work-life balance 1.9Compensation & benefits 1.6Culture & values 1.9
Hiring: Customer support and operations
What employees say
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Job description
Overview
Bring accuracy and attention to detail to every video annotation task.
Responsibilities
- As a Customer Service Associate – Video Evaluation, you will review and evaluate videos based on the applicable age criteria of 18+. The role requires attention to detail, good communication, accurate typing, and confidence using computer applications such as MS Windows, Excel, and Outlook.
- Evaluate videos according to the defined age criteria and assessment requirements.
- Review video content carefully and maintain the required level of accuracy during evaluation.
- Use MS Windows, Excel, Outlook, and other required computer applications to support evaluation activities.
- Maintain required quality and production standards while completing assigned evaluation work.
- Meet department and company expectations related to quality, production, attendance, and overall performance.
- Minimum Qualification: Graduation
- Experience: Freshers are eligible to apply
- Age Requirement: Candidates must be above 18 years of age
- Communication Skills: Good communication skills
- Typing Speed: Minimum 30 words per minute
- Assessment Accuracy: Minimum 90% accuracy in the required assessment
- Computer Skills: Strong computer application skills, including MS Windows, MS Excel, and MS Outlook
- Performance Standards: Ability to consistently meet or exceed department and company standards for quality, production, and attendance
- Shift Flexibility: Willingness to work night shifts
- Weekly Off: Comfortable with a rotational week-off schedule
- Position: Customer Service Associate
- Role: Video Evaluation
- Location: Gurugram, India
- Work Type: WFO
- Work Mode: Work From Office
- Shift: Night shift with rotational timings
- Weekly Off: Rotational
- Practical experience in video evaluation
- Exposure to structured evaluation and quality standards
- Hands-on experience with MS Windows, Excel, and Outlook
- Stronger typing speed and computer application skills
- Experience working with quality and production expectations
- Professional experience in a structured work-from-office environment
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Job application FAQ
Last updated 5 November 2026
- How do I apply for Customer Service Associate – Video Annotation – Gurugram, India at Fusion CX?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Fusion CX may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service Associate – Video Annotation – Gurugram, India role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service Associate – Video Annotation – Gurugram, India remote or on-site in Gurugram, Haryana?
- This listing is marked on_site with location Gurugram, Haryana. Confirm details on the job description before applying.
- What skills matter for this Customer Service Associate – Video Annotation – Gurugram, India role at Fusion CX?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.