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Conviction
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Bengaluru · On-site · Oct 27
1 views
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
We are seeking an experienced BPO Team Leader to oversee our operations in Karnataka.
Responsibilities
- Lead and manage a team of customer service agents, providing guidance and support to ensure high levels of performance and customer satisfaction.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular training sessions to enhance team skills and knowledge in banking processes and customer service.
- Collaborate with other departments to streamline operations and improve service delivery.
- Handle escalated customer issues and provide effective resolutions.
- Prepare and present performance reports to senior management.
Qualifications
- Proven experience as a Team Leader in a BPO environment, preferably in banking or financial services.
- Strong leadership and interpersonal skills.
- Excellent communication skills, both verbal and written.
- Ability to analyze performance data and implement improvement strategies.
- Familiarity with voice process operations and customer service best practices.
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Job application FAQ
Last updated 6 November 2026
- How do I apply for BPO Team Leader at Conviction?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Conviction may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this BPO Team Leader role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is BPO Team Leader remote or on-site in Bengaluru, Karnataka?
- This listing is marked on_site with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this BPO Team Leader role at Conviction?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.