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Bengaluru · On-site · ₹6-8 LPA · 4-7 Yrs · Oct 28
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1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
BPO Partnerships & Telecalling Operations
Responsibilities
- Identify, evaluate and onboard call centre partners across India based on capacity, language capabilities, infrastructure and delivery record.
- Negotiate commercials, project scope, timelines and performance targets.
- Allocate projects and coordinate campaign briefs, scripts, training and execution with partner teams.
- Monitor agent productivity, call attempts, connected calls, follow‑ups, qualified leads and verified conversions.
- Review call quality and campaign results, identify gaps and drive corrective action.
- Manage staffing requirements and scale partner capacity according to project needs.
- Track campaign costs, cost per conversion and partner billing.
- Maintain daily performance dashboards and conduct regular partner reviews.
- Ensure responsible handling of project data and adherence to agreed processes.
- 4–7 years of experience in BPO operations, outbound telesales, lead generation or contact centre management.
- Demonstrated experience managing external call centre partners or multiple centres, with accountability for delivery targets.
- Experience launching and managing sales or lead‑generation campaigns.
- Strong understanding of calling metrics, conversion tracking, CRM systems, dialler reports and Excel.
- Good negotiation, coordination and problem‑solving skills.
- Strong communication skills in English and Hindi.
- Willingness to visit partner centres across India when required.
- An existing network of reliable call centre partners will be an advantage.
Qualifications
- Salary: ₹6–8 lakh per annum, depending on relevant experience and capability
- Employment: Full-time
- We are looking for a hands‑on professional to build and manage a network of call centre partners across India, handling both ongoing projects and short‑term campaigns.
- The role involves identifying suitable partners, launching campaigns, monitoring daily productivity and ensuring agreed calling, lead‑generation and conversion targets are achieved.
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Job application FAQ
Last updated 5 November 2026
- How do I apply for BPO Partnerships & Telecalling Operations at BizConnect Events?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. BizConnect Events may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this BPO Partnerships & Telecalling Operations role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is BPO Partnerships & Telecalling Operations remote or on-site in Bengaluru, Karnataka?
- This listing is marked on_site with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this BPO Partnerships & Telecalling Operations role at BizConnect Events?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.