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Greenlight Financial Technology
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Bengaluru · On-site · 1 day ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Customer Service Specialist
Responsibilities
- Review and process customer support tickets related to account issues, payments, and disputes
- Conduct account reviews, identity verification, and documentation checks
- Escalate complex or fraud related cases
- Log and update case details accurately in internal systems
- Investigate issues using internal tools and policy guideline
- Meet performance metrics like response time, resolution rate, and quality standards
- Provide feedback to improve processes and tools
- Effectively utilize software and internal tools to navigate customer accounts and solve issues
- Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
- Adhere to all company policies and procedures
- High School Diploma or equivalent
- Strong verbal and written English
- Ability to work independently and stay focused during repetitive tasks
- Exceptional customer service, active listening, and problem solving skills
- Ability to multi-task across systems and maintain composure under pressure
- Proficiency with software, ideally CRM software, and strong typing skills
- Experience in customer service and financial services is preferred
- 6:30 pm - 3:30 am local time (IST)
- This position will require overnights and weekends. The schedule may vary depending on business needs.
- Greenlight is telecommuter friendly and does not require an in-office presence throughout the week.
Qualifications
- Strong organizational, problem solving and time-management skills.
- Responsible and able to self-manage
- Adaptable and accountable
- High attention to detail and accuracy
- Able to quickly learn about Greenlight's products, services and policies
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Customer Service Specialist | Bangalore, IN at Greenlight Financial Technology?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Greenlight Financial Technology may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service Specialist | Bangalore, IN role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service Specialist | Bangalore, IN remote or on-site in Bengaluru, Karnataka?
- This listing is marked on_site with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Customer Service Specialist | Bangalore, IN role at Greenlight Financial Technology?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.