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Fusion CX
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10000+ Employees · Canada, Saint Kitts and Nevis
6 open roles4 posted in 7d6 in 30d
Work-life balance 1.9Compensation & benefits 1.6Culture & values 1.9
Hiring: Customer support and operations
What employees say
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− low ball low ball lowball
More reviews on the company profile.
Job description
Overview
Turn customer questions into clear answers and timely solutions.
Responsibilities
- As a Customer Service Associate, you will be responsible for delivering professional customer support across multiple communication channels. You will understand customer inquiries, provide relevant information and assistance, resolve issues where possible, and follow up to ensure customer concerns have been addressed.
- Respond to customer inquiries through phone, email, and chat, providing accurate and timely information.
- Address customer concerns and complaints professionally and work toward effective resolutions.
- Process customer orders, returns, and exchanges while supporting a positive customer experience.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Provide product information, troubleshooting assistance, and guidance on available services.
- Collaborate with other departments to address customer needs and escalate issues when necessary.
- Follow up with customers to confirm that their concerns have been resolved and satisfied with the support provided.
- Handle every customer interaction politely and respectfully while maintaining a positive company image.
- Meet or exceed defined customer service targets and KPIs.
- Minimum Qualification: Graduation
- Customer Service Experience: Experience in the customer service industry is preferred
- Communication Skills: Strong communication and customer-handling skills
- Product & Service Knowledge: Ability to learn and understand products and services relevant to the role
- Problem-Solving: Strong ability to understand customer concerns and provide appropriate solutions
- Customer Focus: Genuine interest in helping customers and resolving their concerns professionally
- CRM Skills: Ability to maintain accurate customer interaction and transaction records
- Multichannel Support: Comfortable communicating with customers through phone, email, and chat
- Bilingual Skills: Bilingual capabilities may be applicable depending on the market
- Work Style: Ability to work effectively in a team-oriented and fast-paced environment
- Position: Customer Service Associate
- Role: Customer Support
- Location: Bangalore, India
- Work Type: WFO
- Work Mode: Work From Office
- Employment Type: Full-time
- Schedule: Standard business hours; flexibility may be required
- Practical experience in multichannel customer support
- Hands-on exposure to phone, email, and chat-based customer interactions
- Stronger customer communication and problem-solving skills
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Customer Service Associate – Customer Support – Bangalore, India at Fusion CX?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Fusion CX may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service Associate – Customer Support – Bangalore, India role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service Associate – Customer Support – Bangalore, India remote or on-site in Bengaluru, Karnataka?
- This listing is marked on_site with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Customer Service Associate – Customer Support – Bangalore, India role at Fusion CX?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.