London Stock Exchange Group
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Bengaluru · On-site · 2 hours ago
Stock Exchanges · 10000+ Employees · London, United Kingdom
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Data & Analytics Our acquisition of Refinitiv means we can provide the breadth and depth of financial data and best-in-class analytics that customers expect –driving innovation and growth across global markets. And our high-performance solutions –from trading, to market surveillance, to wealth solutions and more–help to enhance the performance of our customers. FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices –and offers an extensive range of data services and research. The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarks Capital Markets We offer our customers extensive access to capital markets and liquidity across multiple asset classes. We operate a broad range of international equity, fixed income, exchange-traded funds/exchange-traded products and foreign exchange markets. Our Group is home to several capital formation and execution venues: London Stock Exchange, AIM, Turquoise, CurveGlobal, FXall and Tradeweb (through a majority ownership interest). Post Trade We support our customers’ clearing and reporting obligations, providing risk, balance sheet and financial resource management solutions, whilst working with our other divisions to extend this support across the value chain. A leading global clearing house with a strong presence across multiple asset classes, LCH helps financial institutions all over the world use their capital efficiently and manage counterparty risk. We work closely with sell-side clearing members and buy-side clients in conjunction with trading venues globally. UnaVista, a regulated platform that helps customers meet their reporting compliance obligations and reduce operational and regulatory risk through reporting, reference data and analytics solutions, further complements our Post Trade offering. Through a comprehensive suite of trusted financial market infrastructure services –and our open-access model –we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ over 26,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.
Hiring: Engineering, Customer support and operations
What employees say
+ Work Culture and Environment: The professional atmosphere includes employee-friendly benefits and a positive ambience for many. However, some departments face challenges with micro
− Micromanagement - some departments face challenges with micro-management, internal politics,
More reviews on the company profile.
Interview experience · Business Analyst
2 rounds of interview, get over by 2 pm. in a single day. Less waiting time, interviewers are very good. questions we scenario based, related to business analysis.Interview very good. Interview very good.
Average difficulty · India · 158 reports
More interview insightsJob description
Overview
Customer Support provides product, technical and application support for LSEG customers globally.
Responsibilities
- Mentor, coach and do performance management for staff to deliver outstanding customer service.
- Give mentorship and support in their team's personal development.
- Optimally drive performance to ensure business objectives and targets are met.
- Work withthe team to reduce the volume and time of outstanding cases and ensure they understand and are adhering to procedures.
- Proactively contribute ideas or actions to improve efficiency in the process and/or to improve customer experience.
- Serve as the champion of key initiatives set by the Customer Support organization.
- Recruitment and selection of staff in line with Customer Support proficiencies.
- Participate in the performance management and review process facilitating the quarterly and annualreview process.
- Build a Learning customer environment by supporting continuous development of self and team and champion learning initiatives.
- Influence team members
- Lead day-to-day operation.
- Set clear team goals.
- Listen to team members' feedback and resolve any issues or dispute.
- Deliver key projects within Customer Support organization.
- Experience in team leadership and the management of teams within a contact or service centre. Ability to get results delivery and raise the capability of teams.
- Proactive thinking and the ability to lead to ensure team goals are achieved. Qualifications
- University degree or equivalent experience in related field.
- Good knowledge of Workflows customers, products, business, and service drivers
- Strong understanding of LSEG values, processes, measurement, drivers, and performance improvement strategies
- Ability to engage with a range of partners, including Product, Engineering and Content leaders.
- Desire to undertake additional projects and responsibilities from time to time. Strong planning and company skills.
- Flexibility with work times and dedication to the efficiency of the team.
- Proficient mentor skills to help the team become successful, to deliver greater business results, and to further talent development. Career Stage:
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Team Manager - Customer Support, Workflows Data & Applications | Bangalore, IN at London Stock Exchange Group?
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- Is Team Manager - Customer Support, Workflows Data & Applications | Bangalore, IN remote or on-site in Bengaluru, Karnataka?
- This listing is marked on_site with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Team Manager - Customer Support, Workflows Data & Applications | Bangalore, IN role at London Stock Exchange Group?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.