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InterScripts, Inc.
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Hyderabad · On-site · 1-4 Yrs · Oct 22
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Technical Support & Customer Service
Responsibilities
- We are seeking a customer-focused International Voice
- Support Specialist to provide L1/L2 technical support and patient-support assistance. The role involves assisting caregivers, healthcare providers, and patients with MyChart access, account setup, password resets, profile activation, and general troubleshooting.
- Handle inbound international calls, emails, in-basket requests, and service desk tickets.
- Resolve account-access issues, password resets, profile activation, and basic MyChart troubleshooting.
- Guide users through system features and processes with clear, step-by-step instructions.
- Accurately document customer interactions, troubleshooting steps, and resolutions in the CRM or ticketing system.
- Escalate complex or unresolved issues to L2/L3 support teams or the appropriate departments.
- Meet service-level agreements (SLAs), quality standards, and customer-satisfaction targets.
- Maintain professionalism and provide a positive customer experience throughout every interaction.
Qualifications
- Employment Type: Full-Time
- Shift: Rotational Shifts – 24/7 Support
- Joining: Immediate Joiners Preferred
- Hiring Priority: Fast-Track Recruitment
- 1–2 years of experience in customer support, technical support, international voice process, or service desk operations.
- Excellent verbal and written communication skills.
- Candidates must meet the required communication assessment standard of 4.5–5/5.
- Strong customer-service orientation, problem-solving skills, and attention to detail.
- Confidence in handling phone calls, emails, ticketing systems, and in-basket workflows.
- Basic understanding of incident management, service requests, and change-management processes is an advantage.
- Healthcare voice support, MyChart, Epic, or EHR/EMR experience is preferred but not mandatory.
- Immediate joiners or candidates with a notice period of up to 5 days are strongly preferred.
- Additional Advantage: ServiceNow / ServiceNow Plus
- Candidates with basic knowledge of ServiceNow, with or without certification, will have an added advantage.
- Incident and service-request management.
- User management and account-access support.
- Workflow support and ticket handling.
- Basic change-management processes.
- ServiceNow administration or configuration exposure.
Education
- Graduate in any discipline.
- Candidates with healthcare, technical support, customer service, or service desk experience will be preferred.
- Work with a collaborative healthcare technology team.
- Gain practical experience in healthcare IT and patient-support operations.
- Explore learning opportunities, including potential Epic certification exposure.
- Benefit from a fast-track recruitment process, with interviews currently underway.
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Technical Support & Customer Service International Voice Support Specialist at InterScripts, Inc.?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. InterScripts, Inc. may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Technical Support & Customer Service International Voice Support Specialist role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Technical Support & Customer Service International Voice Support Specialist remote or on-site in Hyderabad, Telangana?
- This listing is marked on_site with location Hyderabad, Telangana. Confirm details on the job description before applying.
- What skills matter for this Technical Support & Customer Service International Voice Support Specialist role at InterScripts, Inc.?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.