How do I apply for customer services process at Globiva?

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Is customer services process remote or on-site in Hyderabad, Telangana?

This listing is marked on_site with location Hyderabad, Telangana. Confirm details on the job description before applying.

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Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.

customer services process at Globiva

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Globiva

Hyderabad · On-site · 2 hours ago

1 open role1 posted in 7d1 in 30d

Hiring: Customer support and operations

Job description

Overview

Customer Services inbound process

Responsibilities

Customer Services inbound process
Company: Globiva Services Pvt Ltd
Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad
Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.
Answer inbound customer calls and resolve queries related to banking services and products.
Provide accurate and timely information while maintaining high service quality.
Build positive customer relationships by ensuring clear communication in English and regional language.
Maintain detailed records of customer interactions in the system.
Escalate unresolved or complex issues to the appropriate department.
Meet daily/weekly performance metrics like call handling time, resolution, and quality.
Ensure compliance with company policies, process guidelines, and regulatory requirements.
Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).
Shift: 24/7 rotational shifts.
Week Off: 1 rotational weekly off.
Employment Type: Full-time.
Industry: Banking / Financial Services.
Opportunity to work with leading Indian banks.
Career growth in the customer service and BPO sector.
Exposure to both domestic and linguistic customer service.
Inclusive and performance-driven work environment.

Qualifications

Graduate (any discipline).
Freshers or candidates with 0–1 year of customer service/BPO experience.
Excellent communication skills in English + Hindi
Basic computer literacy and good typing skills.
Strong interpersonal and problem-solving abilities.
communication
1 - 2 years

Education

Graduation (10 + 2 + 4)
22 - 30 years
Languages Required
English, Tamil, Marathi, Malayalam, Gujarati
SEO Keywords
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Job application FAQ

Last updated 6 November 2026

How do I apply for customer services process at Globiva?: Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Globiva may attach structured assessments to interview rounds after you apply.
Does Feedback AI show a match score for this customer services process role?: Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
Is customer services process remote or on-site in Hyderabad, Telangana?: This listing is marked on_site with location Hyderabad, Telangana. Confirm details on the job description before applying.
What skills matter for this customer services process role at Globiva?: Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.