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Hyderabad · On-site · 3-6 Yrs · Nov 2
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
We're looking for a Senior Product Support Specialist | Hyderabad | EMEA & AMER Shift This role is Office Based, Hyderabad Office Senior Product Support Specialist ( SaaS )| Hyderabad | APJ & EMEA Shift About Cornerstone Cornerstone believes human potential grows exponentially when AI works in service of people.
Responsibilities
- and resolve complex technical support cases involving integrations, APIs,
- data issues, and multi-module configurations, ensuring effective
- resolution and customer satisfaction.
- expert guidance through Pro Desk, leading scheduled one-on-one customer
- sessions to troubleshoot challenges, share product expertise, and help
- customers maximize the value of their solutions.
- advanced real-time support through escalated live chat and phone
- interactions, resolving critical issues with urgency, professionalism, and
- a customer-first mindset.
- AI-powered tools and copilots to accelerate technical research, improve
- troubleshooting, draft and validate customer responses, and deliver
- efficient, high-quality support.
- Investigate
- and reproduce complex product defects, documenting technical findings,
- logs, reproduction steps, and customer impact to support engineering
- prioritization and resolution.
- and support Level 1 specialists by sharing technical knowledge, providing
- timely escalation assistance, and taking ownership of complex cases when
- Collaborate
- with Engineering, Product, and internal support teams to resolve recurring
- technical issues, identify knowledge gaps, and improve support processes
- and documentation.
- established productivity, customer satisfaction, and Pro Desk session
- quality expectations while continuously building technical expertise and
- improving the customer experience.
- You've Got What It Takes If You...
- 3+ years of experience in technical support, SaaS product support, or a
- similar technical customer-facing role, with demonstrated experience
- resolving complex technical issues.
- strong troubleshooting skills and hands-on experience working with APIs,
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Job application FAQ
Last updated 9 November 2026
- How do I apply for Senior Product Support Specialist | Hyderabad | EMEA & AMER Shift at cyberu?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. cyberu may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Senior Product Support Specialist | Hyderabad | EMEA & AMER Shift role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Senior Product Support Specialist | Hyderabad | EMEA & AMER Shift remote or on-site in Hyderabad, Telangana?
- This listing is marked on_site with location Hyderabad, Telangana. Confirm details on the job description before applying.
- What skills matter for this Senior Product Support Specialist | Hyderabad | EMEA & AMER Shift role at cyberu?
- This is a senior Senior Product Support Specialist | Hyderabad | EMEA & AMER Shift role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.