IZEE MANPOWER CONSULTANCY PVT LTD
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Anywhere · Remote · 2 hours ago
Hiring: Customer support and operations
Job description
Overview
Hi Role Technical Support Service desk Work Location Hyderabad Customer Interaction Troubleshooting Diagnose and resolve technical issues reported by customers via phone chat or email Active Listening Understand customer concerns ask relevant questions and empathize with their situation Effective Communication Clearly explain technical concepts to nontechnical users Product Kno
Responsibilities
- Hi Role Technical
- Support Service desk
- Work Location Hyderabad Customer Interaction Troubleshooting Diagnose and resolve technical issues reported by customers via phone chat or email Active Listening Understand customer concerns ask relevant questions and empathize with their situation Effective Communication Clearly explain technical concepts to nontechnical users Product Knowledge Microsoft Ecosystem
- Develop expertise in Microsoft products including Windows Office Microsoft365 Windows on Surface devices and more o Updates and Patches
- Stay informed about product updates patches and known issues o SelfService Guidance Guide customers on using selfhelp resources and online documentation 3 Issue Resolution o Tiered
- Support Escalate complex issues to higher tiers when necessary o Remote Assistance
- Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop o Case Management Document interactions solutions and followup actions in the support system 4 Customer Satisfaction o FirstContact Resolution Strive for firstcontact resolution whenever possible o Professionalism
- Maintain a positive and professional demeanor even during challenging interactions o Customer Feedback Collect feedback and identify areas for improvement 5 Collaboration o CrossFunctional Teams
- Collaborate with other teams engineering product management to address recurring issues o Knowledge Sharing Contribute to internal knowledge bases and share best practices 6 Quality Assurance o Adherence to Policies Follow Microsofts support policies and guidelines o Quality Metrics Meet performance metrics related to response time resolution time and customer satisfaction Contact Veera hidden mobile
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Hiring for Technical Support Service desk at IZEE MANPOWER CONSULTANCY PVT LTD?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. IZEE MANPOWER CONSULTANCY PVT LTD may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Hiring for Technical Support Service desk role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Hiring for Technical Support Service desk remote or on-site in Anywhere?
- This listing is marked remote with location Anywhere. Confirm details on the job description before applying.
- What skills matter for this Hiring for Technical Support Service desk role at IZEE MANPOWER CONSULTANCY PVT LTD?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.