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Credence Resource Management
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Pune · On-site · ₹3 LPA · Oct 25
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
About the opportunity
Responsibilities
- Communicating with customers in the US regarding overdue healthcare and telecommunications bills.
- Making primarily outbound calls and negotiating payment arrangements.
- Understanding customer concerns and helping resolve overdue accounts professionally.
- Maintaining accurate account records and following established compliance procedures.
- Managing customer interactions in a fast-paced, target-driven environment.
- Minimum qualification: HSC (12th pass).
- Good verbal and written communication skills.
- Comfortable working in a US shift.
- Third-party collections experience, especially in medical or telecom collections, is preferred.
- Customer service and international voice process candidates with relevant skills are encouraged to apply.
Benefits
- Salary starting from ₹3 LPA onwards.
- Unlimited incentive plan, subject to company policy and applicable performance criteria.
- Four-week new-hire training programme.
- Free home pick-up and drop transportation.
- Free medical and life insurance.
- Fixed shifts after training, subject to business requirements.
- Cross-functional growth opportunities, including opportunities within six months for experienced candidates.
- US shifts scheduled between 5:30 PM and 10:30 AM.
- 7 hours 15 minutes of login time plus a 45-minute break.
- Sunday fixed off; alternate Saturdays are working.
- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund
- Are you comfortable working US Shifts?
- Do you have any experience in International Voice Process?
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Customer Service Executive - US Collections at Credence Resource Management?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Credence Resource Management may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service Executive - US Collections role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service Executive - US Collections remote or on-site in Pune, Maharashtra?
- This listing is marked on_site with location Pune, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Customer Service Executive - US Collections role at Credence Resource Management?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.