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Chennai · On-site · 2 hours ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs.
Responsibilities
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
- Provide servicing to customers ensuring optimum service levels to enhance customer experience
- Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
- Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
- Ensure maintenance of TAT of resolution across sub-processes
- Ensure process documentation and compliance adherence
- FRT(First Response Time) Rate
- Real time resolution rate
- Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
- Process Improvement through RPA
- Schedule adherence
- AHT & Productivity
- Process Adherence as per MOU
- Stakeholder Management
- Problem Solving
- Process Orientation
- Detail Orientation
- Knowledge of customer service processes
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Executive - Customer Services, Non-T1 Service at SBI Card?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. SBI Card may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Executive - Customer Services, Non-T1 Service role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Executive - Customer Services, Non-T1 Service remote or on-site in Chennai, Tamil Nadu?
- This listing is marked on_site with location Chennai, Tamil Nadu. Confirm details on the job description before applying.
- What skills matter for this Executive - Customer Services, Non-T1 Service role at SBI Card?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.