Overview

Turn every customer interaction into an opportunity to help, connect, and grow.

Responsibilities

• Job Description:
• As a Customer Service Associate – Sales & Customer
• Support, you will be responsible for delivering professional, helpful, and high-quality customer service before, during, and after customer requirements are addressed. The role combines customer care with direct sales responsibilities, requiring strong communication, a target-driven approach, accurate documentation, and active participation within the team.
• Provide timely, professional, and accurate responses to all incoming sales enquiries received through phone, email, and other formats.
• Accurately record all customer interactions in the designated tool.
• Identify opportunities to upsell and cross-sell products and services.
• Work towards meeting monthly individual direct sales targets.
• Consistently meet individual KPIs, including quality and sales targets.
• Adhere to internal sales processes and customer service processes.
• Provide professional, helpful, and high-quality service before, during, and after customer requirements are met.
• Clearly communicate information and ideas through different channels in a manner that engages customers, helps them understand their options, and supports informed decisions.
• Actively participate within the team and contribute towards achieving collective goals.
• Minimum Qualification: Graduate.
• Candidates who are not graduates should have HSC qualification with a minimum of 6 months’ exposure in OB Sales.
• English: Excellent English proficiency with Versant 5.
• Ability to communicate with customers in English, Hindi, Marathi, Telugu, and Tamil.
• Strong customer service orientation with the ability to understand and address customer needs.
• Target-driven approach with the ability to work towards and exceed personal and team goals.
• Strong communication skills and the ability to convey information clearly and effectively.
• Ability to work collaboratively and contribute to team goals.
• Must be able to demonstrate first-hand experience of the attributes and competencies outlined above.
• Position: Customer Service Associate
• Location: Mumbai, India
• Work Type: Work From Office (WFO)
• Build experience across customer service and direct sales.
• Strengthen your communication and customer engagement skills.
• Develop practical experience in upselling and cross-selling products and services.
• Gain experience working with individual sales and quality KPIs.
• Strengthen your ability to handle customer enquiries across phone, email, and other channels.
• Develop stronger target-oriented and decision-influencing communication skills.