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Mumbai · On-site · 2 hours ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Customer Support Handle customer inquiries through phone email and chat Provide prompt and skilled support to USbased customers Resolve customer concerns related to orders shipments pricing invoices and product availability Maintain high customer satisfaction through timely followup and issue resolution Order Managemen tProcess wholesale and bulk customer orders accurately Trac
Responsibilities
- Support Handle customer inquiries through phone email and chat
- Provide prompt and skilled support to USbased customers Resolve customer concerns related to orders shipments pricing invoices and product availability
- Maintain high customer satisfaction through timely followup and issue resolution Order Managemen tProcess wholesale and bulk customer orders accurately Track orders from entry through fulfillment Coordinate with warehouse and logistics teams regarding inventory availability and shipment status Monitor backorders and communicate delivery timelines to customers Inventory Operations Coordinati on
- Work closely with warehouse teams to ensure inventory accurac y Assist with order discrepancies returns replacements and credit request s
- Support highvolume SKU environments with solid attention to detai l
- Ensure accurate documentation of inventory movements and customer request s ERP System Managem ent
- Maintain customer records and order information in ERP systems such as NetSuite SAP Microsoft Dynam ics or similar platfor ms Generate operational reports and maintain accurate transaction recor ds
- Support continuous process improvements for order management workflo ws Customer Account Sup portCoordinate with Finance regarding billing inquiries payment issues and account discrepanc ies Assist customers with invoice requests and paymentrelated questi ons Escalate complex customer issues while ensuring timely resolut ion
- Maintain detailed documentation of customer interactions and case histor ies Documentation Process Sup port Customer
- Support Handle customer inquiries through phone email and chat
- Provide prompt and skilled support to USbased customers Resolve customer concerns related to orders shipments pricing invoices and product availability
- Maintain high customer satisfaction through timely followup and issue resolution Order Managemen tProcess wholesale and bulk customer orders accurately Track orders from entry through fulfillment Coordinate with warehouse and logistics teams regarding inventory availability and shipment status Monitor backorders and communicate delivery timelines to customers Inventory Operations Coordinati on
- Work closely with warehouse teams to ensure inventory accurac y Assist with order discrepancies returns replacements and credit request s
- Support highvolume SKU environments with solid attention to detai l
- Ensure accurate documentation of inventory movements and customer request s ERP System Managem ent
- Maintain customer records and order information in ERP systems such as NetSuite SAP Microsoft Dynam ics or similar platfor ms Generate operational reports and maintain accurate transaction recor ds
- Support continuous process improvements for order management workflo ws Customer Account Sup portCoordinate with Finance regarding billing inquiries payment issues and account discrepanc ies Assist customers with invoice requests and paymentrelated questi ons Escalate complex customer issues while ensuring timely resolut ion
- Maintain detailed documentation of customer interactions and case histor ies Documentation Process Sup port
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Us Customer Service Representative Night Shift Mumbai India at SourceIN?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. SourceIN may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Us Customer Service Representative Night Shift Mumbai India role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Us Customer Service Representative Night Shift Mumbai India remote or on-site in Mumbai, Maharashtra?
- This listing is marked on_site with location Mumbai, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Us Customer Service Representative Night Shift Mumbai India role at SourceIN?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.