Gratitude India
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Delhi · On-site · 1-4 Yrs · Nov 1
Hiring: Customer support and operations, Finance and accounts
Job description
Overview
Key Responsibilities Understand the customer's perspective and identify the nature and details of each complaint.Coordinate with multiple internal teams and departments to ensure timely resolution of customer issues.Work across multiple applications and systems to investigate concerns and facilitate issue resolution.Contact customers by phone or other communication channels when additional information is required.Handle customer-service activities from the designated client location.Maintain clear and accurate documentation of complaints, actions taken, and resolution status.Follow up with rel
Responsibilities
- Understand the customer's perspective and identify the nature and details of each complaint.Coordinate with multiple internal teams and departments to ensure timely resolution of customer issues.
- Work across multiple applications and systems to investigate concerns and facilitate issue resolution.Contact customers by phone or other communication channels when additional information is required.Handle customer-service activities from the designated client location.
Qualifications
- International Customer ServiceInternational Voice SupportCustomer Complaint HandlingAirline Customer SupportTravel
- Work Requirements
- Work Mode: 100% Work From Office at the client location in Gurugram.Working Days: 5 days per week.Week-Offs: Rotational, including weekends.Transport: No transport facility or transport reimbursement is provided.Candidates must be comfortable working from the client location and following the assigned schedule.
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Team Member – International Customer Service Company at Gratitude India?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Gratitude India may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Team Member – International Customer Service Company role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Team Member – International Customer Service Company remote or on-site in New Delhi, Delhi?
- This listing is marked on_site with location New Delhi, Delhi. Confirm details on the job description before applying.
- What skills matter for this Team Member – International Customer Service Company role at Gratitude India?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.