Sujata Computers Pvt Ltd
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Delhi · Remote · 1-3 Yrs · 2 hours ago
Computer Hardware Development · 1 to 50 Employees · Pune, India
Hiring: Customer support and operations
What employees say
+ Not much burden good for fresher
− Limited opportunity for sometime can work
More reviews on the company profile.
Interview experience · Associate Software Engineer
Interview process happens normal and the TR was very friendly to me whenever he started to asking questions to me from starting to ending he talk very friendly manner if I don't know about something he explained me ab
Average difficulty · India · 1 reports
More interview insightsJob description
Overview
Job Location: New Delhi
Responsibilities
- Addressing user tickets regarding hardware, software and networking.
- Walking customers through installing applications and computer peripherals.
- Asking targeted questions to diagnose problems.
- Guiding users with simple, step-by-step instructions.
- Conducting remote troubleshooting.
- Testing alternative pathways until the issue is resolved.
- Customizing desktop applications to meet user needs.
- Recording technical issues and solutions in logs.
- Following up with clients to ensure their systems are functional.
- Help creating technical documentation and manuals. Resolving tickets, analyzing customer reported information to identify problems and concerns.
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Qualifications
- A formal degree is not required; candidates may be degree-holders or self-taught.
- Required Experience.
- Strong reading, writing, and communication skills are required.
- Freshers can apply.
- Can provide L2 Level Customer Support.
- Can provide exceptional support while communicating and assisting customers.
- Ability to resolve tickets, analyze customer reported information to identify problems and concerns.
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Support Engineer L1 at Sujata Computers Pvt Ltd?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Sujata Computers Pvt Ltd may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Support Engineer L1 role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Support Engineer L1 remote or on-site in New Delhi, Delhi?
- This listing is marked remote with location New Delhi, Delhi. Confirm details on the job description before applying.
- What skills matter for this Support Engineer L1 role at Sujata Computers Pvt Ltd?
- This is a mid-level Support Engineer L1 role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.