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WORKSENT
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Kochi · Remote · 1-4 Yrs · Oct 27
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Location: Infopark, Kochi, Kerala
Responsibilities
- Handle inbound technical support calls from international customers and provide effective troubleshooting.
- Assist users with Windows, macOS, Microsoft Office 365, Outlook, and other workplace applications.
- Resolve IT issues through calls, chats, email, tickets, and remote access tools.
- Troubleshoot desktop, laptop, software, printer, network, and connectivity-related issues.
- Follow up with customers to ensure timely resolution and a positive support experience.
- Create, update, and monitor support tickets while maintaining accurate records.
- Escalate complex technical issues to the appropriate teams when required.
Qualifications
- Employment Type: Full-time
- Shift: Rotational Shifts
- Build Your Career in IT Support!
- Are you passionate about technology and enjoy helping people solve technical problems? Join WORKSENT as a Technical Support Executive and become part of a team providing IT support to clients across the globe.
- This is an excellent opportunity for professionals with experience in International Technical Support, IT Helpdesk, Desktop Support, or Service Desk Operations to strengthen their technical skills and grow their careers.
- 1–2 years of experience in Technical Support, IT Helpdesk, Service Desk, or Desktop Support.
- Good communication skills and a customer-focused attitude.
- Working knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft 365, Outlook, Word, Excel, SharePoint Online, and OneDrive.
- Basic knowledge of computer hardware, peripherals, and troubleshooting.
- Willingness to work in rotational shifts.
- Active Directory and Windows Server
- DNS, DHCP, VPN, RDP, and basic networking
- Routers, switches, firewalls, and VLANs
- Antivirus, virtual machines, and mobile device management (MDM)
- Backup systems and printer troubleshooting
- Gain exposure to international customers and IT support environments.
- Develop your technical troubleshooting and customer communication skills.
- Expand your knowledge of enterprise IT tools and infrastructure.
- Build a strong foundation for career growth in IT Support and Service Desk operations.
- Knowledge of any of the following will be an added advantage:
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Technical Support Executive/Help desk at WORKSENT?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. WORKSENT may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Technical Support Executive/Help desk role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Technical Support Executive/Help desk remote or on-site in Kochi, Keralam?
- This listing is marked remote with location Kochi, Keralam. Confirm details on the job description before applying.
- What skills matter for this Technical Support Executive/Help desk role at WORKSENT?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.