Overview

Customer Service Associate (Inbound Voice Process)

Responsibilities

• Attend to inbound calls from customers in a professional manner.
• Address and resolve customer inquiries while delivering accurate information.
• Maintain and uphold high levels of customer satisfaction throughout interactions.
• Escalate issues that cannot be resolved immediately to the appropriate internal teams.
• Document customer details and call records accurately in the system.
• Adhere strictly to company policies and established process guidelines.
• Meet daily targets related to productivity and service quality.
• Candidate Profile and Requirements
• Strong verbal communication skills in English and Hindi are necessary.
• Additional fluency in regional languages such as Kannada, Telugu, Malayalam, Tamil is preferred.
• Basic working knowledge of computers is essential.
• Exhibit a positive and customer-oriented attitude with strong teamwork capabilities.
• Willingness and ability to work in rotating shifts.
• Quick learner with an inclination to work collaboratively within a team environment.
• Graduates are eligible to apply; freshers are welcome with excellent communication skills.
• Manage inbound customer calls professionally.
• Provide accurate resolutions to customer queries.
• Ensure customer satisfaction is maintained.

Qualifications

• Salary: 11K17K a month
• About the Company and Role
• E-Solution Infotech Private Limited (ESIPL), located in Coimbatore, Tamil Nadu, is seeking Customer Service Associates to join their Inbound Voice Process team. This full-time position involves handling inbound customer support calls professionally and efficiently.
• Compensation and Benefits
• Competitive monthly salary range from 11000 to 17000 INR.
• Opportunities for incentives and performance-based bonuses.
• Comprehensive training and potential for career advancement.
• Supportive and friendly workplace culture.
• Additional Information
• Walk-in interviews are available for interested candidates. For inquiries or further details, candidates can contact the company directly via phone.
• Proficient verbal communication in English and Hindi; regional languages (Kannada, Telugu, Malayalam, Tamil) preferred.
• Basic computer literacy.
• Positive demeanor with customer-first attitude.
• Capability to work in shifts including rotational schedules.
• Quick adaptability and cooperative team play.
• Graduate qualification mandatory.
• 06 months Customer Service/BPO experience favored, fresh graduates with strong communication skills encouraged.
• Perks & benefits
• Attractive monthly salary between 11000 and 17000 INR.
• Performance-based incentives and bonuses.
• Training programs and opportunities for professional growth.
• Welcoming and friendly work environment. .