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Avantor Performance Materials India Limited
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Coimbatore · On-site · 5-8 Yrs · Oct 11
1 open role0 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Customer Support Sr.
Responsibilities
- Support Sr. Specialist The Opportunity: Avantor is seeking a Customer
- Create an Impact: Manage end-to-end order processing, ensuring timely and accurate fulfillment via SAP.
- Collaborate with Supply Chain and stakeholders to meet customer delivery expectations.
- Lead the creation and maintenance of SOPs for customer service processes. Proactively manage backorders and drive billing completion. Handle customer complaints, including root cause analysis and resolution (e.g., returns, credit notes, replacements). Identify and implement continuous improvement initiatives to enhance service quality and efficiency.
- Act as a key point of contact for escalations and complex customer issues.
- Provide professional support to both internal and external customers. Contribute to team development by mentoring junior associates and sharing best practices.
- Support / TeleCaller job for candidates with 5 - 6+ years Experience.
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Senior Customer Support Specialist at Avantor Performance Materials India Limited?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Avantor Performance Materials India Limited may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Senior Customer Support Specialist role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Senior Customer Support Specialist remote or on-site in Coimbatore, Tamil Nadu?
- This listing is marked on_site with location Coimbatore, Tamil Nadu. Confirm details on the job description before applying.
- What skills matter for this Senior Customer Support Specialist role at Avantor Performance Materials India Limited?
- This is a senior Senior Customer Support Specialist role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.