Overview

Customer Support Engineer When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.

Responsibilities

• Support Engineer Location(s) Chandigarh Job Description The Customer
• Ensure that all team members are fully developed in the skills and abilities required to serve customers in them areas. In addition to technical development, work with FSE’s to develop business skills towards increasing account penetration and overall profitability of service and support calls (time spent, billing, parts utilization, repair/replace decisions, etc.). Resource Planning and Deployment: Ensures FSE’s deployment to meet customer demand in region.
• Develop and maintain ongoing communication and a strong working relationship with peers to understand and manage resource availability / limitations.
• Ensure adequate planning and coordination of coverage to meet customer needs. Interpret warranty and service agreements and ensure that resources are deployed consistently with defined obligations. Customer
• Support: Build relationships with customers with the goal of understanding their business needs and laboratory processes in order to position PerkinElmer’s laboratory services products to meet those needs. Seek opportunities to expand relationships and grow service revenue by building a stronger presence in key regional accounts, expanding service contract base and providing best-in-class service and support.
• Develop resources appropriately to meet customer needs.
• Work with Sales Managers, Support Manager, Customer Care and FSE’s to expand penetration of key laboratories services products and follow up with customers as required.
• Develop and deliver a productivity strategy that contributes quarterly impacts to the business LEAD responsibilities for the Service Team.
• Ensure that all tools and test equipment is adequate to perform the service required, and that all test equipment issued is calibrated at the times specified. Make sure to upload all fully completed service documentation, Service Reports on portal by team. May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture Adherence to compliance and processes of Perkin Elmer.