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Bengaluru · On-site · 5 days ago
2 open roles2 posted in 7d2 in 30d
Hiring: Customer support and operations
Job description
Overview
Greetings from the Job Factory !!
Responsibilities
- Handle inbound/outbound international customer calls professionally
- Understand customer queries and provide accurate solutions
- Resolve issues related to billing, accounts, services, or products
- Maintain high customer satisfaction and call quality standards
- Document call details and update customer information in CRM
- Follow process guidelines, compliance, and call scripts
- Meet daily call targets, productivity, and performance metrics
- Escalate complex issues to senior teams when required
- Maintain a positive and professional attitude on all calls
- Adapt to different international accents and time zones
- Competitive salary + performance incentives
- Paid training & certification
- Cab facility (as per company policy)
- Medical insurance & PF/ESI
- Career growth & internal promotions
- Professional MNC work environment
- Graduate / Undergraduate
- Excellent spoken English communication skills
- Willingness to work in rotational/night shifts
- Customer-focused mindset
- Basic computer knowledge
- Experience in international BPO is an added advantage
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Job application FAQ
Last updated 6 November 2026
- How do I apply for Opening For Freshers/Voice & Non voice Process!! at The Job Factory?
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- Does Feedback AI show a match score for this Opening For Freshers/Voice & Non voice Process!! role?
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- Is Opening For Freshers/Voice & Non voice Process!! remote or on-site in Bengaluru, Karnataka?
- This listing is marked on_site with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Opening For Freshers/Voice & Non voice Process!! role at The Job Factory?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.