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Syniverse
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Bengaluru · Remote · 5-8 Yrs · 3 days ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Syniverse is the world’s most connected company.
Responsibilities
- Assist operations management in analyzing customer’s issues and questions, including inoperability or inaccessibility of a system, module or function and take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.
- Support Customers and Managers by adhering to departmental policies and procedures.
- Assist in managing day-to-day activities specific towards the obtainment of Customer Service objectives by acting as SME for customer facing issues and escalations.
- Act as a liaison between the Customer Service Group and other functional departments in support of daily operations.
- Real Time management of daily service levels and call routing for supported products.
- Responsible for production, distribution, and analysis of standard and ad-hoc reports for various infrastructure applications (i.e. Analyzer).
- May be called upon to assist in oversight of other Level 1 personnel in conjunction with existing management.
- Function as a liaison and escalation point for all customer issues.
- Keep abreast of all customer affecting and internal affecting outages and ensuremanagement is aware of all issues that may impact supported customers.
- Participate in the development and rollout of new initiatives and customers.
Qualifications
- Bachelors degree in communication or business or equivalent work experience.
- 5+ years customer service experience.
- PC experience in a Windows operating environment with strong typing ability.
- Excellent interpersonal, verbal, and written skills.
- Ability to proactively anticipate customer needs and make recommendations to meet those needs.
- Coaching skills highly preferred.
- Ability to handle confidential and sensitive matters with discretion.
- Ability to be on-call for after-hours support and work in an environment covering 24 x 7 x 365.
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Job application FAQ
Last updated 7 November 2026
- How do I apply for Sr Customer Service Specialist at Syniverse?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Syniverse may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Sr Customer Service Specialist role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Sr Customer Service Specialist remote or on-site in Bengaluru, Karnataka?
- This listing is marked remote with location Bengaluru, Karnataka. Confirm details on the job description before applying.
- What skills matter for this Sr Customer Service Specialist role at Syniverse?
- This is a senior Sr Customer Service Specialist role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.