Back to Browse Jobs
Global Services
Create a free account
One signup unlocks everything for this job:
- See your personalized profile match score
- See the skills this role is missing for you
- Apply to this job and track your application
- Generate an AI cover letter for this role
Mumbai · On-site · 5-8 Yrs · Nov 1
2 open roles1 posted in 7d2 in 30d
Hiring: Customer support and operations
Job description
Overview
We are seeking a dedicated and experienced Team Lead for our Customer Service department in Maharashtra.
Responsibilities
- Lead and manage a team of customer service representatives, ensuring they meet performance targets and deliver exceptional service.
- Develop and implement training programs to enhance team skills and knowledge in customer service protocols.
- Monitor team performance metrics and provide regular feedback to team members to foster continuous improvement.
- Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.
- Collaborate with other departments to streamline processes and improve overall customer experience.
- Prepare reports on team performance and customer feedback for management review.
Qualifications
- Proven experience in a customer service role, with a focus on voice processes.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze performance metrics and implement strategies for improvement.
- Proficient in customer service software and tools.
Strengthen your match score
Free PRACTICE assessments add verified skill signals that can boost how roles rank for you — optional, not required to browse or apply.
Sign up — start free PRACTICE →Want match scores and deeper insight? Create a free candidate profile
Job application FAQ
Last updated 7 November 2026
- How do I apply for Team Lead - Customer Service at Global Services?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Global Services may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Team Lead - Customer Service role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Team Lead - Customer Service remote or on-site in Mumbai, Maharashtra (+2 others)?
- This listing is marked on_site with location Mumbai, Maharashtra (+2 others). Confirm details on the job description before applying.
- What skills matter for this Team Lead - Customer Service role at Global Services?
- This is a lead Team Lead - Customer Service role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.