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Mumbai · On-site · 0-3 Yrs · Oct 12
2 open roles1 posted in 7d2 in 30d
Hiring: Customer support and operations
Job description
Overview
Please note this if for entry level profile and only Work from Office.
Responsibilities
- Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions and transactions.
- Provide product, service, and process-related information to customers.
- Follow company policies, quality standards, and customer service guidelines.
- Meet individual and team performance targets.
- Coordinate with internal departments to ensure timely issue resolution.
- Build and maintain positive customer relationships.
Qualifications
- Working Days: 5 Days a Week
- Weekly Off: 2 Rotational Week Off
- Employment Type: Full-Time
- Job Summary
- We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Thane/Vikhroli, Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.
- Graduate/Undergraduates can apply (depending on company requirements).
- Excellent verbal and written communication skills in English;
- Basic computer proficiency and familiarity with MS Office.
- Good problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment.
- Customer-centric attitude and willingness to learn.
- 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
- Freshers with strong communication skills are encouraged to apply.
- Location: Thane, Mumbai
- Shift: UK Rotational shifts
- Working Days: 5 days per week
- Weekly Off: 2 rotational week off
Benefits
- Competitive salary and incentives (if applicable)
- Training and career development opportunities
- Supportive work environment
- Growth opportunities within the organization
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Job application FAQ
Last updated 7 November 2026
- How do I apply for Customer Service- Chat Porcess at WNS Assistance?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. WNS Assistance may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Customer Service- Chat Porcess role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Customer Service- Chat Porcess remote or on-site in Mumbai, Maharashtra?
- This listing is marked on_site with location Mumbai, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Customer Service- Chat Porcess role at WNS Assistance?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.