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Mumbai · On-site · ₹5 LPA · 10-13 Yrs · Oct 27
2 open roles1 posted in 7d2 in 30d
Hiring: Customer support and operations
Job description
Overview
Job Title – Manager – Customer Service
Responsibilities
- Handle customer requests, escalations and queries through internal systems (email, CRM, ticketing tools)
- Take ownership of customers issues and follow problems through to resolution as per defined TATs
- Coordinate with cross functional teams for issue resolutions.
- Maintain high accuracy and compliance with service level agreements (SLAs) and internal SOPs
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Analyze recurring issues and provide feedback for process improvements
- Ensure compliance across Functions.
Qualifications
- Bachelor’s degree in any discipline
- 8-10 yrs experience in backend operations, Customer service
- Strong written communication and documentation skills
- Proficiency with CRM / ticketing tools ( salesforce , Zendesk, Freshdesk etc)
- Excellent attention to detail, time management and problem-solving abilities
- Ability to multitask and work under minimal supervision
Benefits
- A positive, get-things-done workplace
- A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
- An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
- Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
- Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity).
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Job application FAQ
Last updated 7 November 2026
- How do I apply for Manager - Customer Service at PayU Payments?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. PayU Payments may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Manager - Customer Service role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Manager - Customer Service remote or on-site in Mumbai, Maharashtra?
- This listing is marked on_site with location Mumbai, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Manager - Customer Service role at PayU Payments?
- Key skills for this role include skills listed in the job description. Upload a resume to see which requirements you already meet and which are gaps.