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Wondrlab India
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Mumbai · On-site · 4-7 Yrs · 4 days ago
1 open role1 posted in 7d1 in 30d
Hiring: Customer support and operations
Job description
Overview
Company Description
Responsibilities
- We are looking for an experienced Team
- Lead – Client Servicing to lead influencer marketing campaign delivery, manage client relationships and guide a team of client servicing professionals. The role requires a balance of strategic thinking, operational rigour and people leadership to deliver impactful campaigns, strengthen client partnerships and identify opportunities for account growth.
Qualifications
- Own key client relationships and serve as the primary point of contact for campaign planning, execution, escalations and performance reviews.
- Translate client briefs into effective influencer marketing strategies, campaign plans, budgets and execution roadmaps.
- Lead and mentor the client servicing team, establish clear responsibilities and ensure accountability for campaign deliverables.
- Oversee end-to-end campaigns, including creator selection, commercials, contracting, content approvals, publishing and performance reporting.
- Collaborate with Business Development, Influencer Partnerships, Creative and other internal teams to develop integrated campaign solutions.
- Monitor campaign budgets, timelines, resource allocation and performance against agreed objectives.
- Identify opportunities to strengthen existing accounts, generate repeat business and expand client relationships.
- Establish campaign processes, quality standards and reporting mechanisms to improve team productivity and consistency.
- Resolve client escalations, anticipate execution risks and ensure timely corrective action.
- Track influencer marketing trends, platform developments and emerging creator formats to strengthen campaign recommendations.
- Bachelor's degree in Marketing, Mass Communication, Advertising, Business Management or a related discipline.
- 4–7 years of relevant experience in influencer marketing, digital advertising, account management or client servicing.
- Demonstrated experience managing campaigns, client relationships and, preferably, a team of professionals.
- Strong client and account management capabilities.
- Team leadership, mentoring and performance management.
- Strategic campaign planning and project management.
- Budget management, commercial awareness and negotiation.
- Analytical thinking and performance measurement.
- Strong presentation, communication and problem-solving skills.
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Job application FAQ
Last updated 7 November 2026
- How do I apply for Team Lead – Client Servicing at Wondrlab India?
- Open this job on Feedback AI and sign up free (or sign in). You can apply from the job detail page; match scores and skill gaps appear when your profile is complete. Wondrlab India may attach structured assessments to interview rounds after you apply.
- Does Feedback AI show a match score for this Team Lead – Client Servicing role?
- Yes after you add a resume or skills. Match score ranks this role against your profile — skills met, gaps, level, and location — so you prioritise applications where fit is strongest.
- Is Team Lead – Client Servicing remote or on-site in Mumbai, Maharashtra?
- This listing is marked on_site with location Mumbai, Maharashtra. Confirm details on the job description before applying.
- What skills matter for this Team Lead – Client Servicing role at Wondrlab India?
- This is a lead Team Lead – Client Servicing role. Key skills include skills listed in the job description. Feedback AI highlights matched vs missing skills on your profile after signup.