Overview

Company: Big Rattle Technologies Private Limited

Responsibilities

• Tech Support:
• Track, document, analyse, resolve and escalate issues as needed
• Respond to customer queries via email, chat, or support tools within stipulated SLAs
• Liaison with IT/ Software development team for resolutions
• Assist customers with product-related concerns and troubleshoot issues
• Create manuals, process flow diagrams, presentations as needed as part of training and issue resolution
• Data Analysis, Management & Reporting:
• Collate, clean, validate, and maintain structured and unstructured datasets from various internal and external sources.
• Write SQL queries to extract and manipulate data from relational databases.
• Identify trends, anomalies, and insights through exploratory and statistical analysis to support business decisions.
• Create, maintain, and automate dashboards and performance reports using BI tools such as Power BI, Tableau, or Looker.
• Ensure data accuracy, completeness, and integrity.
• Analyze data and communicate findings accurately through visualizations and concise summaries.
• Handle ad-hoc data requests related to data and analysis
• Data Annotation & Labeling:
• Accurately label and annotate data (including images, text, or structured data) as per project guidelines.
• Maintain consistency and quality across annotation tasks..
• Collaborate with internal teams to improve annotation standards.

Qualifications

• Experience in customer service function handling technical support issues
• Understanding of customer service metrics (e.g., CSAT, ticket resolution time, SLAs).
• Hands-on experience in Python, R, or any data scripting for automation or analysis.
• Strong proficiency in Excel and SQL, with the ability to write optimized queries.
• Good Knowledge of ML / AI concepts (annotation, dataset preparation, etc.).
• Familiarity with data annotation / labeling tools or platforms.
• Attention to detail, accuracy, and consistency in all data-related tasks.
• Strong communication skills (written and verbal English) and customer orientation.
• Ability to work on repetitive tasks without compromising quality.
• Self-motivated with good time management and organizational skills.
• Bachelor’s degree in Computer Science, Engineering, Statistics, or a related discipline.
• 1–2 years of experience in tech support, product support, analytics, or similar roles.
• and the kind of projects you have worked on. Ensure you highlight your contributions and accomplishments to the projects.
• Send your resume to jobs@bigrattle.com with 'Application for Tech Support and Analyst - AI Products’' in the subject line.

Benefits

• Opportunity to work on diverse projects for Fortune 500 clients.
• Competitive salary and performance-based growth.
• Dynamic, collaborative, and growth-oriented work environment.
• Direct impact on product quality and client satisfaction.
• 5-day work week (Work from Office).
• Certification reimbursement.
• Healthcare coverage.